IT Executive

HL BUILDING MATERIALS PTE. LTD.; Singapore; Hybrid; SGD 48,000 - 72,000; Full time

Job summary

HL BUILDING MATERIALS PTE. LTD. is seeking an IT Support professional to deliver level 1 and 2 technical assistance across Singapore, onsite and remote. You will diagnose and resolve hardware, software, network, and application issues, ensuring minimal downtime.

You will administer Microsoft 365 services (Exchange Online, Teams, SharePoint, Entra ID, Intune), manage user accounts, and contribute to cyber security awareness and IT best practices within a fast-paced environment.

Qualifications

• Diploma or degree in IT/CS or related field.
• Minimum 3 years of experience in IT support, desktop support, or systems administration.
• Hands-on experience administering Microsoft 365 (Exchange Online, Teams, SharePoint, Entra ID, Intune).
• Strong knowledge of Windows 11, Active Directory, TCP/IP networking, and endpoint management.
• Excellent troubleshooting and customer service skills.

Responsibilities

• Provide level 1 and level 2 technical support to users across multiple locations onsite and remotely.
• Diagnose and resolve hardware, software, network, and application issues in a timely manner.
• Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint, Entra ID, and Intune.
• Maintain IT documentation, asset inventory, licenses, service subscriptions, and support contracts.
• Coordinate with vendors for support, maintenance, and procurement.
• Develop user guides and conduct end-user training.
• Promote cybersecurity awareness and IT best practices.

Skills

Windows 11

Microsoft 365 administration

Active Directory

TCP/IP networking

IT support

Customer service

Education

Diploma or Degree in Information Technology / Computer Science

Tools

Exchange Online

Microsoft Teams

SharePoint

Entra ID / Azure AD

Intune

Job description

• Provide level 1 and level 2 technical support to users across multiple locations, both onsite and remotely.
• Diagnose and resolve hardware, software, network, and application issues in a timely manner.
• Support Windows 11, Microsoft 365 applications, mobile devices, and collaboration platforms.
• Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, Entra ID (Azure AD), and Intune.
• Manage user accounts, access rights, device enrolment, and endpoint policies.
• Install, configure, monitor, maintain, and support end-user devices, software, and network infrastructure.
• Manage incidents, service requests, and problem tickets through the ITSM platform while meeting SLA targets.
• Maintain accurate IT documentation, including infrastructure records, asset inventory, software licenses, service subscriptions, and support contracts.
• Manage IT assets throughout their lifecycle, including procurement, development, maintenance, and disposal.
• Develop user guides, conduct end-user training, and promote cybersecurity awareness and IT best practices.
• Coordinate with vendors and service providers for support, maintenance, and procurement activities.
• Perform other duties and projects as assigned.
• Diploma or Degree in Information Technology, Computer Science, or a related field.
• Minimum 3 years of experience in IT support, desktop support, or systems administration.
• Hands‑on experience administering Microsoft 365, including Exchange Online, Teams, SharePoint, Entra ID, and Intune.
• Strong knowledge of Window 11, Active Directory, TCP/IP networking, and endpoint management.
• Excellent troubleshooting, communication, and customer service skills.
• Well‑organized, self‑motivated, and able to work independently in a fast‑paced environment.