IT Assistant Service Delivery Manager - Permanent Role

talentsis pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

talentsis pte. ltd. is seeking a proactive Assistant Service Delivery Manager to support delivery of high-quality services to clients. You will work with customers, internal teams and stakeholders to ensure service commitments are met and issues are resolved efficiently.

Ideal candidates have a diploma or degree in IT, business, engineering or related field, with at least 2 years in service delivery or IT operations. Strong communication and organizational skills are essential for success.

Qualifications

• Diploma or degree in IT, Business, Engineering or related field required.
• 2+ years in Service Delivery, IT Operations, or related function.
• Experience with service delivery activities and customer-facing operations.
• Exposure to ITIL processes or service management frameworks is a plus.

Responsibilities

• Support day-to-day service delivery operations and client engagements.
• Coordinate with internal teams to meet service levels and expectations.
• Monitor service performance, track incidents, and follow up on resolutions.
• Assist in preparing service reports, documentation, and operational reviews.
• Manage customer communications and maintain client relationships.
• Support service improvement initiatives and process optimization.
• Coordinate project activities and ensure timely delivery of tasks.
• Escalate service issues and help drive resolution.

Skills

Communication

Stakeholder management

Organizational skills

Coordination

Customer service experience

ITIL awareness

Adaptability

Education

Diploma/Degree in IT/Business/Engineering

Tools

Microsoft Office

Job description

We are seeking a proactive and customer-focused Assistant Service Delivery Manager to support the delivery of high-quality services to our clients. The successful candidate will work closely with customers, internal teams, and stakeholders to ensure service commitments are met and operational issues are resolved efficiently.

Key Responsibilities

• Support the management of day-to-day service delivery operations and client engagements
• Coordinate with internal teams to ensure service levels and customer expectations are achieved
• Monitor service performance, track incidents, and follow up on issue resolution
• Assist in preparing service reports, documentation, and operational reviews
• Manage customer communications and maintain positive client relationships
• Support service improvement initiatives and process optimization activities
• Coordinate project activities and ensure timely delivery of assigned tasks
• Escalate service issues where necessary and assist in driving resolution

Requirements

• Diploma or Degree in Information Technology, Business, Engineering, or a related field
• Minimum 2 years of experience in Service Delivery, Service Management, IT Operations, Customer Support, or a related function
• Experience supporting service delivery activities and customer-facing operations
• Strong communication and stakeholder management skills
• Good organizational and coordination abilities
• Proficient in Microsoft Office applications
• Ability to work in a fast-paced environment and manage multiple priorities
• Experience in IT services, managed services, or infrastructure support environments
• Exposure to ITIL processes or service management frameworks
• Experience in incident management, service reporting, or operational coordination

EA Reg No: 20C0312

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume [e-mail] immediate processing.