IT Service Desk Engineer (L1) – Networking & SLA Support

Nityo Infotech Limited; Singapore; On-site; SGD 40,000 - 67,000; Full time

Job summary

Nityo Infotech Limited is seeking 1–3 years experienced L1 Service Desk Engineers in Singapore to support enterprise network maintenance, including LAN switching and coordination of incidents. You will handle tickets via phone and portals, manage SLAs, and provide initial troubleshooting for networking issues.

The role requires a diploma or degree in IT/CS/Networking, good English communication, and a readiness to escalate complex issues to L2 engineers. Up to SGD 6,000 monthly.

Qualifications

• 1–3 years of experience in IT Service Desk, IT Helpdesk or NOC support.
• Diploma or Degree in IT, Computer Science, Networking or a related field.
• Strong understanding of TCP/IP, VLANs, switching, PoE and basic network troubleshooting.
• Experience with ticketing tools such as ServiceNow, Jira Service Desk or similar platforms.
• Excellent English communication skills.
• Ability to manage tickets and meet SLA timelines.

Responsibilities

• Handle customer support requests through telephone and support portals.
• Log, track, update and manage support tickets within agreed SLAs.
• Perform initial troubleshooting and classify incidents involving hardware, software, configuration and connectivity.
• Troubleshoot basic networking issues related to TCP/IP, VLANs, LAN switching, PoE, links and network ports.
• Escalate complex incidents to L2 Network Engineers with complete technical information.
• Monitor network alerts and coordinate hardware replacement requests with OEM engineers.
• Maintain accurate asset, warranty and support records.
• Keep customers informed of ticket progress and support SLA reporting.

Skills

IT Service Desk Experience

TCP/IP networking

Ticketing tools

SLA management

Education

Diploma or Degree in IT/CS/Networking

Tools

ServiceNow

Jira Service Desk

Job description

Nityo Infotech Limited is seeking 1–3 years experienced L1 Service Desk Engineers in Singapore to support enterprise network maintenance, including LAN switching and coordination of incidents. You will handle tickets via phone and portals, manage SLAs, and provide initial troubleshooting for networking issues.

The role requires a diploma or degree in IT/CS/Networking, good English communication, and a readiness to escalate complex issues to L2 engineers. Up to SGD 6,000 monthly.