Service Desk Engineer

Nityo Infotech; Singapore; On-site; SGD 40,000 - 67,000; Full time

Job summary

Nityo Infotech Limited is seeking 1–3 years experienced L1 Service Desk Engineers in Singapore to support enterprise network maintenance, including LAN switching and coordination of incidents. You will handle tickets via phone and portals, manage SLAs, and provide initial troubleshooting for networking issues.

The role requires a diploma or degree in IT/CS/Networking, good English communication, and a readiness to escalate complex issues to L2 engineers. Up to SGD 6,000 monthly.

Qualifications

• 1–3 years of experience in IT Service Desk, IT Helpdesk or NOC support.
• Diploma or Degree in IT, Computer Science, Networking or a related field.
• Strong understanding of TCP/IP, VLANs, switching, PoE and basic network troubleshooting.
• Experience with ticketing tools such as ServiceNow, Jira Service Desk or similar platforms.
• Excellent English communication skills.
• Ability to manage tickets and meet SLA timelines.

Responsibilities

• Handle customer support requests through telephone and support portals.
• Log, track, update and manage support tickets within agreed SLAs.
• Perform initial troubleshooting and classify incidents involving hardware, software, configuration and connectivity.
• Troubleshoot basic networking issues related to TCP/IP, VLANs, LAN switching, PoE, links and network ports.
• Escalate complex incidents to L2 Network Engineers with complete technical information.
• Monitor network alerts and coordinate hardware replacement requests with OEM engineers.
• Maintain accurate asset, warranty and support records.
• Keep customers informed of ticket progress and support SLA reporting.

Skills

IT Service Desk Experience

TCP/IP networking

Ticketing tools

SLA management

Education

Diploma or Degree in IT/CS/Networking

Tools

ServiceNow

Jira Service Desk

Job description

Are you an IT Support or Service Desk professional with a good understanding of networking fundamentals and ticket management?

We are looking for 2 L1 Service Desk Engineers to support enterprise network maintenance services, including LAN switching equipment and technical support coordination.

Budget: Up to SGD 6,000

Eligibility: Singapore Citizens and Singapore Permanent Residents (PRs) only

• Handle customer support requests through telephone and support portals.
• Log, track, update and manage support tickets within agreed SLAs.
• Perform initial troubleshooting and classify incidents involving hardware, software, configuration and connectivity.
• Troubleshoot basic networking issues related to TCP/IP, VLANs, LAN switching, PoE, links and network ports.
• Escalate complex incidents to L2 Network Engineers with complete technical information.
• Monitor network alerts and coordinate hardware replacement requests with OEM engineers.
• Maintain accurate asset, warranty and support records.
• Keep customers informed of ticket progress and support SLA reporting.

1–3 years of experience in IT Service Desk, IT Helpdesk or NOC support.

Diploma or Degree in IT, Computer Science, Networking or a related field.

Good understanding of TCP/IP, VLANs, switching, PoE and basic network troubleshooting.

Experience with ticketing tools such as ServiceNow, Jira Service Desk or similar platforms.

Good spoken and written English communication skills.

Ability to manage tickets, meet SLA timelines and maintain accurate documentation.

Good to Have

Familiarity with Alcatel-Lucent Enterprise (ALE) OmniSwitch and OmniVista.

CCNA or relevant networking certifications.

Experience supporting enterprise or government customers.

Basic knowledge of ITIL service management.

Please note: This opportunity is open only to Singapore Citizens and Singapore PRs.