IT Service Delivery Specialist: Workplace Tech & Assets

FAR EAST MANAGEMENT (PRIVATE) LIMITED; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

FAR EAST MANAGEMENT (PRIVATE) LIMITED is seeking a Service Delivery Executive to enable and support IT services, asset management, and workplace technology. You will collaborate with staff, vendors, and IT teams to ensure efficient handling of service requests, accurate records, and reliable workplace tech.

The role focuses on improving IT operational processes, knowledge management, and governance while contributing to a positive end-user experience. Fresh graduates are welcome to apply.

Qualifications

• Diploma or Degree in Information Technology or related discipline.
• 1-3 years of IT support, service desk, service delivery, or IT operations experience.
• Fresh graduates with relevant internship experience welcome to apply.
• Basic understanding of ITSM processes and principles.
• Familiarity with ServiceNow or similar ITSM platforms is advantageous.
• Exposure to Microsoft 365, Intune, endpoint management or workplace collaboration technologies is beneficial.
• Basic understanding of computer hardware, operating systems, mobile devices, networking, and AV technologies.
• Ability to perform basic troubleshooting of workplace and meeting room technology issues.
• Strong communication and documentation skills.
• Good organizational skills with ability to manage multiple tasks and priorities.

Responsibilities

• Support daily IT service delivery operations and service management activities.
• Monitor and coordinate service requests and incidents to ensure timely resolution and SLA compliance.
• Maintain and improve ServiceNow service catalogue items, workflows, forms, and knowledge articles.
• Support change management activities, including user communications and service advisories.
• Assist in service reporting, operational reviews, and continuous improvement initiatives.
• Maintain IT operational procedures, documentation, and records.
• Create, update, and maintain knowledge base articles, user guides, and operational documentation.
• Promote knowledge sharing and self-service resources.
• Coordinate IT asset issuance, return, transfer, and inventory tracking.
• Maintain asset records and inventory repositories.
• Perform periodic stock-takes and asset audits.
• Support asset refresh, recovery, and disposal activities.
• Support operational readiness of meeting room and collaboration technologies.
• Troubleshoot and perform basic fault isolation of meeting room technology issues.
• Coordinate vendor support and escalation for technology issues.
• Support technology setup for meetings, training, and corporate events.
• Maintain operational dashboards, reports, and service records.
• Assist audits, compliance activities, and evidence collection.

Skills

IT support

ITSM basics

ServiceNow

MS 365 / Intune

Meeting room tech

Documentation

Communication

Education

Diploma/Degree in IT or related field

Tools

ServiceNow

Microsoft 365

Intune

Endpoint management

Job description

FAR EAST MANAGEMENT (PRIVATE) LIMITED is seeking a Service Delivery Executive to enable and support IT services, asset management, and workplace technology. You will collaborate with staff, vendors, and IT teams to ensure efficient handling of service requests, accurate records, and reliable workplace tech.

The role focuses on improving IT operational processes, knowledge management, and governance while contributing to a positive end-user experience. Fresh graduates are welcome to apply.