IT Service Delivery Manager

sciente international pte. ltd.; Singapore; On-site; SGD 100,000 - 140,000; Full time

Job summary

Sciente International Pte. Ltd. is seeking a seasoned Service Delivery Manager to oversee the reliable operation, maintenance, and ongoing enhancement of IT mission-critical systems in Singapore.

The role requires leading Level 1 & 2 support, managing SLAs, vendors, and budgets, and driving continuous improvement with a strong customer focus. You will apply ITIL practices, coordinate cross-functional teams, and ensure security and operational standards while delivering proactive service

Qualifications

• Degree in Information Technology, Information Systems or Computer Science.
• At least 8 years of relevant hands-on experience in service delivery, leadership experience and project management.
• Must have experience in IT System Operations & Maintenance (O&M).
• Must have hands-on knowledge and application of ITIL framework.
• Proven team leadership and stakeholder management skills.
• Experience in managing SLAs, vendors, and service performance.
• Strong problem-solving, proactive, self-driven mindset with strong ownership and accountability.
• Excellent organizational skills with a customer-focused and continuous improvement approach.

Responsibilities

• Lead, coach, and develop a Level 1 & Level 2 support team, fostering a collaborative and performance-driven culture.
• Oversee daily IT system operations, ensuring compliance with security, safety, and operational standards.
• Plan and manage preventive maintenance, system changes, service requests, and corrective activities.
• Maintain accurate IT asset tracking, documentation, and audit-ready records.
• Manage third-party vendors and subcontractors, including contracts, performance reviews, and service delivery quality.
• Monitor SLAs and service performance, driving continuous improvement initiatives.
• Act as the primary customer and stakeholder contact, managing budgets, costs, and timely issue resolution.

Skills

ITIL

Leadership

Project management

Vendor management

SLA management

O&M experience

Stakeholder management

Problem solving

Customer focus

Education

Degree in Information Technology/Information Systems/Computer Science

Job description

Job Summary

We are looking for a seasoned Service Delivery Manager to oversee the reliable operation, maintenance, and ongoing enhancement of IT mission critical systems.

Mandatory Skill-set

• Degree in Information Technology, Information Systems or Computer Science;
• At least 8 years of relevant hands-on experience in service delivery, leadership experience and project management;
• Must have experience in IT System Operations & Maintenance (O&M);
• Must have hands-on knowledge and application of ITIL framework;
• Proven team leadership and stakeholder management skills;
• Experience in managing SLAs, vendors, and service performance;
• Strong problem-solving, proactive, self-driven mindset with strong ownership and accountability;
• Excellent organizational skills with a customer-focused and continuous improvement approach.

Desired Skill-set

• SCRUM, ITIL and PMP certifications are an added advantage.

Responsibilities

• Lead, coach, and develop a Level 1 & Level 2 support team, fostering a collaborative and performance-driven culture;
• Oversee daily IT system operations, ensuring compliance with security, safety, and operational standards;
• Plan and manage preventive maintenance, system changes, service requests, and corrective activities;
• Maintain accurate IT asset tracking, documentation, and audit-ready records;
• Manage third-party vendors and subcontractors, including contracts, performance reviews, and service delivery quality;
• Monitor SLAs and service performance, driving continuous improvement initiatives;
• Act as the primary customer and stakeholder contact, managing budgets, costs, and timely issue resolution.

EA Licence No. 07C5639