IT Service Delivery Specialist | Elevate End-User Experience

Far East Organization; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Far East Organization seeks a proactive Service Delivery Executive to enable and support IT services across the group. You will facilitate change in work infrastructure, empower staff for the digital age, and ensure services and workplace tech are reliable.

You will work with users, vendors, and IT teams to handle requests, maintain records, and drive continuous improvement in end-user experience and operational governance.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or related discipline.
• 1–3 years of experience in IT support, service desk, service delivery, or IT operations.
• Internship experience welcome for entry-level candidates.
• Familiarity with ITSM processes and principles is preferred.
• Experience with ServiceNow or similar ITSM platforms is advantageous.
• Exposure to Microsoft 365, Intune, endpoint management or workplace collaboration tech is beneficial.
• Basic understanding of computer hardware, networks, and AV tech.

Responsibilities

• Support daily IT service delivery operations and service management activities.
• Monitor and coordinate service requests and incidents to meet SLA targets.
• Maintain and improve ServiceNow catalog items, workflows, and KB articles.
• Assist in change management communications and service advisories.
• Maintain operational records and contribute to service improvement initiatives.
• Manage knowledge base, user guides, and operational documentation.
• Coordinate IT asset issuance, transfer, and inventory tracking.
• Support meeting room and workplace tech readiness and troubleshooting.
• Maintain dashboards, reports, and records for audits and governance.

Skills

ITSM knowledge

Communication

Documentation

Organisational skills

Multi-tasking

Problem solving

Education

Diploma or Degree in IT/CS/IS

Tools

ServiceNow

Microsoft 365

Intune

Job description

Far East Organization seeks a proactive Service Delivery Executive to enable and support IT services across the group. You will facilitate change in work infrastructure, empower staff for the digital age, and ensure services and workplace tech are reliable.

You will work with users, vendors, and IT teams to handle requests, maintain records, and drive continuous improvement in end-user experience and operational governance.