IT Service Delivery Engineer — SLA & Incident Lead

WULINK SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 74,000; Full time

Job summary

WULINK SOLUTIONS PTE. LTD. is seeking a capable IT service management professional to support the Service Management Office in delivering reliable IT services within enterprise environments.

You will handle incident tracking, service requests, and SLA compliance across multiple systems, ensuring timely resolutions and high service quality. You will serve as a critical link between technical teams, end-users, and external vendors, while maintaining thorough documentation and contributing to

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business IT, or related discipline.
• Minimum of 3 years of relevant experience in IT service desk, helpdesk, or service management operations.
• Strong communication and stakeholder engagement skills.
• Good organizational abilities and attention to detail.

Responsibilities

• Coordinate daily service management operations, service requests, and incident escalation workflows.
• Monitor SLAs and track performance metrics to ensure prompt issue resolution.
• Act as a primary liaison between technical support teams, end-users, and external vendors.
• Maintain documentation for service logs, incident reports, and standard operating procedures.
• Assist in auditing operational compliance and support service improvement initiatives.

Job description

WULINK SOLUTIONS PTE. LTD. is seeking a capable IT service management professional to support the Service Management Office in delivering reliable IT services within enterprise environments.

You will handle incident tracking, service requests, and SLA compliance across multiple systems, ensuring timely resolutions and high service quality. You will serve as a critical link between technical teams, end-users, and external vendors, while maintaining thorough documentation and contributing to