IT Project Manager (Consumer/ Corporate Banking Assisted Channels)

OCBC (Singapore); Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

OCBC Bank in Singapore seeks an experienced Scrum Master to coach teams on Agile values and drive Scrum events, ensuring delivery of value.

You will work with Technology and Business stakeholders, scaling agility across the bank. The role requires 10+ years in IT project management within Banking, with strong leadership and communication skills.

Join OCBC to contribute to a future-ready learning organization and be part of Asia's leading financial services partner for a sustainable future.

Qualifications

• At least 10 years of hands-on IT project management experience.
• Deep knowledge of Scrum/ Agile values and principles.
• Strong knowledge of end-to-end business processes in Consumer/ Corporate Banking channels.
• Experience delivering projects related to Assisted Channels platforms, Branch Banking Systems, CRM, or Customer Service Channels is preferred.
• Strong leadership, coaching and mentoring capabilities.
• Excellent stakeholder management with ability to influence at all levels, including senior management.
• Excellent written and verbal communication skills.
• Ability to influence without formal authority.
• Self-starter with servant leadership and team-building skills.
• Creative problem solver able to navigate ambiguity.

Responsibilities

• Coach and mentor teams on Agile values and principles.
• Facilitate productive Scrum events, including Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Reviews and Retrospectives.
• Support Product Owners to manage the backlog and maximise value for the team.
• Remove blockers and impeded work progress.
• Collaborate with other Scrum Masters and stakeholders to improve and support the scaling of Agility within the bank.
• Foster a safe and trusting team environment.

Skills

Agile / Scrum

Leadership

Facilitation

Stakeholder management

Communication

Cross-functional collaboration

Risk & change management

Mentoring

Education

Bachelor's degree or equivalent

Job description

WHO WE ARE:

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

What you do

• Coach and mentor teams on Agile values and principles

• Facilitate productive Scrum events, including Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Reviews and Retrospectives

• Support Product Owners to manage the backlog and maximise value for the team

• Remove blockers and impede work progress

• Collaborate with other Scrum Masters and stakeholders to improve and support the scaling of Agility within the bank

• Foster a safe and trusting team environment

Who you work with

Group Operations & Technology co-creates products and solutions, building the underlying technology applications and services, and managing the Group's IT operations & cyber defence. You will be working with Technology and Business stakeholders, particularly in Consumer Banking digital channels.

Who you are

• At Least10 years of hands-on experience in IT Project Management, preferably within the Banking or Financial Services industry.

• Deep knowledge and understanding of Scrum/ Agile values and principles

• Good knowledge in end-to-end business process in Consumer/ Corporate Banking's Channels

• Experience in delivering projects related to Assisted Channels platforms, Branch Banking Systems, CRM, or Customer Service Channels is preferred

• Strong leadership, coaching, and mentoring capabilities with the ability to develop and motivate high-performing teams.

• Strong team player in the wider Agile community

• Effective listener with the ability to communicate complex concepts clearly to both technical and non-technical stakeholders.

• Demonstrated experience managing cross-functional teams across business, technology, operations, vendors, and external partners.

• Strong interpersonal, communication, facilitation, and negotiation skills.

• Strong servant leadership mindset with excellent relationship-building and team collaboration skills.

• Excellent stakeholder management skills, with the ability to manage expectations and influence decision-making at all levels, including senior management.

• Strong risk, issue, dependency, and change management experience.

• Excellent written and verbal communication skills

• Ability to influence without formal authority

• Proactive, creative individual who is willing and able to challenge the status quo when needed

• Self-starter with excellent servant leadership and team building skills

• Creative problem solver with the ability to navigate ambiguity and resolve complex challenges through innovative thinking.(out of the box thinking)

• Bachelor's degree or equivalent

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.