IT Project Manager (Consumer/ Corporate Banking Assisted Channels)

OCBC Bank; Singapore; On-site; SGD 180,000 - 270,000; Full time

Benefits offered by this job

Competitive base salary

Learning & development opportunities

Wellbeing programs

Community initiatives

Job summary

OCBC Bank is seeking a senior Agile Coach/Scrum Master to mentor teams, facilitate Scrum ceremonies and support Product Owners across banking channels. The role emphasizes removing blockers, scaling agile practices and fostering a collaborative, high-performance team environment.

The successful candidate will bring a minimum of 10 years in IT project management within financial services, strong leadership, and excellent stakeholder communication skills.

Qualifications

• 10+ years of hands-on IT project management experience in banking/financial services.
• Strong knowledge of Scrum/Agile values and principles.
• Experience delivering projects in Consumer/CORPORATE Banking channels (CRM, customer service, etc.).
• Proven leadership, coaching and mentoring of high-performing teams.

Responsibilities

• Coach and mentor teams on Agile values and principles.
• Facilitate Scrum events (Planning, Daily, Refinement, Reviews, Retrospectives).
• Support Product Owners to manage backlog and maximise value.
• Remove blockers and help teams progress.
• Collaborate to scale agility within the bank.
• Foster a safe, collaborative team environment.

Skills

Agile values

Scrum

Backlog management

Stakeholder management

Cross-functional leadership

Mentoring

Servant leadership

Communication

Education

Bachelor's degree

Job description

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

What you do

• Coach and mentor teams on Agile values and principles
• Facilitate productive Scrum events, including Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Reviews and Retrospectives
• Support Product Owners to manage the backlog and maximise value for the team
• Remove blockers and impede work progress
• Collaborate with other Scrum Masters and stakeholders to improve and support the scaling of Agility within the bank
• Foster a safe and trusting team environment

Who you work with

Group Operations & Technology co-creates products and solutions, building the underlying technology applications and services, and managing the Group's IT operations & cyber defence. You will be working with Technology and Business stakeholders, particularly in Consumer Banking digital channels.

Who you are

At Least 10 years of hands-on experience in IT Project Management, preferably within the Banking or Financial Services industry. Deep knowledge and understanding of Scrum/ Agile values and principles Good knowledge in end-to-end business process in Consumer/ Corporate Banking's Channels Experience in delivering projects related to Assisted Channels platforms, Branch Banking Systems, CRM, or Customer Service Channels is preferred Strong leadership, coaching, and mentoring capabilities with the ability to develop and motivate high-performing teams. Strong team player in the wider Agile community Effective listener with the ability to communicate complex concepts clearly to both technical and non-technical stakeholders. Demonstrated experience managing cross-functional teams across business, technology, operations, vendors, and external partners. Strong interpersonal, communication, facilitation, and negotiation skills. Strong servant leadership mindset with excellent relationship-building and team collaboration skills. Excellent stakeholder management skills, with the ability to manage expectations and influence decision-making at all levels, including senior management. Strong risk, issue, dependency, and change management experience. Excellent written and verbal communication skills Ability to influence without formal authority Proactive, creative individual who is willing and able to challenge the status quo when needed Self-starter with excellent servant leadership and team building skills Creative problem solver with the ability to navigate ambiguity and resolve complex challenges through innovative thinking.(out of the box thinking) Bachelor's degree or equivalent

What we offer

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Let’s build the bank we need for the future we want. Find the best version of yourself in a friendly, supportive team. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best‑in‑class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.