IT Operations & Security Support Lead

ZEN CAREER PTE. LTD.; Singapore; On-site; SGD 61,000 - 73,000; Full time

Job summary

ZEN CAREER PTE. LTD. is seeking an IT Support specialist to provide daily support for hardware, software, network, and user issues from our Commonwealth MRT location.

You will troubleshoot PCs and printers, manage basic Active Directory, assist with Sophos Firewall, and help with onboarding, inventory, and documentation.

The role offers a hands-on environment with exposure to vendor coordination and IT security basics, ideal for someone eager to grow in a busy corporate IT team.

Qualifications

• Basic IT support experience for hardware, software, and network issues.
• Familiarity with Active Directory user management.
• Ability to troubleshoot Windows PCs and peripherals.

Responsibilities

• Provide daily IT support for hardware, software, network, and user issues.
• Troubleshoot PCs, laptops, printers, peripherals, and basic network connectivity.
• Manage basic Active Directory functions, user accounts, access permissions, and passwords.
• Assist with Sophos Firewall administration and troubleshooting.
• Set up, deploy, maintain, and track IT equipment and inventory.
• Coordinate with vendors for IT procurement, repairs, warranties, and support.
• Support employee onboarding/offboarding and elevate complex issues when required.
• Maintain basic IT documentation and ensure systems remain operational.

Skills

IT support

Active Directory

Networking basics

Troubleshooting Windows

Vendor coordination

Tools

Sophos Firewall

Microsoft 365

Job description

ZEN CAREER PTE. LTD. is seeking an IT Support specialist to provide daily support for hardware, software, network, and user issues from our Commonwealth MRT location.

You will troubleshoot PCs and printers, manage basic Active Directory, assist with Sophos Firewall, and help with onboarding, inventory, and documentation.

The role offers a hands-on environment with exposure to vendor coordination and IT security basics, ideal for someone eager to grow in a busy corporate IT team.