Senior Systems Engineer (Operations & Support)

ZENITH INFOTECH (S) PTE LTD.; Singapore; On-site; SGD 73,000 - 112,000; Full time

Benefits offered by this job

Annual Leave 18 days

Medical Insurance

Onsite workplace benefits

Job summary

Zenith Infotech (S) Pte Ltd. is seeking a Systems Engineer to ensure the availability, security, and compliance of a mission-critical cloud-hosted enterprise application. You will operate production systems, manage incidents, and collaborate with internal teams and vendors to drive improvements.

The role requires monitoring, audits coordination, and change management in a full onsite environment at West Central Region, Singapore. Strong IT operations and security awareness are essential.

Qualifications

• Degree/qualifications in CS/IT or related field.
• Experience with enterprise IT systems in production environments.
• Knowledge of IT operations, incident & change management, and system administration.

Responsibilities

• Operate and maintain production systems, applying upgrades for stability and performance.
• Collaborate with internal teams, vendors, and providers to execute tasks.
• Monitor compliance with standards, policies, and security requirements.
• Lead incident investigations and coordinate cross-functional resolutions.
• Prepare incident summaries and status reports for stakeholders.
• Support IT audits and coordinate remediation actions for findings.
• Plan changes, deployments, and environment setups with risk mitigation.
• Oversee testing and user acceptance testing to verify solutions meet requirements.

Skills

IT operations

Incident management

System administration

Stakeholder management

Troubleshooting

Education

Degree in Computer Science or IT

Tools

AWS Cloud

Job description

Company Overview

Zenith Infotech (S) Pte Ltd, founded in 1997, provides expert IT professionals and solutions to enhance productivity for clients including large IT firms, consulting organizations, system integrators, government agencies, and MNCs.

Job Summary

The Systems Engineer ensures the availability, security, and compliance of a mission-critical cloud-hosted enterprise application through operations, maintenance, incident management, and system enhancements in collaboration with internal teams and vendors.

Responsibilities

• Operate and maintain production systems, implementing software and hardware upgrades to ensure system stability and performance
• Collaborate with internal teams, vendors, contractors, and third-party providers to execute operational and project tasks effectively
• Monitor systems to enforce compliance with standards, policies, and security requirements
• Conduct IT compliance activities such as log reviews, account and access rights audits, and compliance reporting
• Support internal and external IT audits and coordinate remediation actions for audit findings
• Manage system configurations, documentation, and operational procedures aligned with organizational quality standards
• Coordinate Vulnerability Assessment activities and ensure timely remediation of security vulnerabilities
• Prepare and deliver regular project and operational status reports
• Oversee remediation, retirement, and disposal of obsolete system components
• Conduct technical research, testing, and evaluation of new technologies to support system improvements
• Manage production support issues and coordinate timely resolution of defects and incidents
• Respond to incidents and service requests within agreed Service Level Agreements (SLAs)
• Lead incident investigations and coordinate with stakeholders to resolve complex or cross-functional issues
• Provide timely updates and prepare incident summaries including infrastructure and cross-system incidents
• Perform defect trend and root cause analyses to identify recurring issues and implement preventive measures
• Coordinate resources to ensure timely closure of incidents and service requests
• Propose continuous improvement initiatives to enhance compliance, cybersecurity posture, and operational processes
• Gather business and technical requirements from stakeholders and oversee system enhancement implementations
• Plan and manage change requests including deployment planning, environment setup, issue management, risk mitigation, and implementation support
• Coordinate with system integrators and technical teams to ensure successful integration and delivery of solutions
• Manage system testing and user acceptance testing (UAT) to verify solutions meet business and technical requirements
• Support stakeholder communications and change management activities to ensure smooth implementation
• Obtain necessary approvals and clearances prior to production deployment and change implementation

Required competencies and certifications

• Degree in Computer Science, Information Technology, Engineering, or a related discipline
• Experience supporting enterprise applications or IT systems in production environments
• Knowledge of IT operations, incident management, change management, and system administration
• Strong analytical, troubleshooting, communication, and stakeholder management skills

Preferred competencies and qualifications

• Experience in IT audit
• Familiarity with IM8 or equivalent ICT security policies
• Experience with AWS Cloud
• Minimum 3 years of IT experience, preferably in systems operations, application support, or infrastructure support
• Experience supporting cloud-based enterprise environments
• Good understanding of cybersecurity, IT governance, and compliance practices
• Strong communication, coordination, and problem-solving skills

Other Information

Work Week: Monday to Friday (8:30 AM - 6:00 PM)

Work Arrangement: Full Onsite - West Central Region

Salary: S$6,500-S$10,000 (with guaranteed and variable bonuses)

Benefits

• Annual Leave: 18 days
• Medical Leave: 14 days
• Group Medical Insurance
• Other leave benefits as per MOM guidelines

EA 20S0237