IT Operations Manager, Cremation Services Systems

sggovterp; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

sggovterp is seeking an IT professional to join the Mandai Operations Department (MAOD) overseeing cremation services at Mandai Complex. You will manage key operational systems, ensure reliability, security, and dignified service delivery to the public.

The role involves coordinating with operations, IT, and vendors; leading testing and UAT, maintaining continuity procedures, and driving system improvements.

Qualifications

• 5 to 8 years of systems management or IT project management experience, including vendor and contract management.

Responsibilities

• Manage and monitor the performance of operational systems supporting cremation services, including PCMS, CMS, AGV fleet management, ServiceNow QR traceability, and self-collection lockers.
• Ensure system availability, reliability, security, data integrity, and compliance with IT governance requirements.
• Collaborate with operations, IT Division, and vendors on requirements, enhancements, testing, UAT, maintenance, and change deployments.
• Translate operations needs into technical specifications and work with vendors to deliver system improvements.
• Develop test plans, lead UAT, and manage end-to-end change processes for deployments.
• Oversee vendor performance, service contracts, requests, access reviews, governance meetings, and SLAs.
• Manage day-to-day vendor relationships and monthly governance meetings with stakeholders.
• Develop and maintain business continuity procedures for system failures and training.
• Support system integration and Mandai North Crematorium expansion to strengthen readiness.

Skills

Vendor management

IT project management

Systems integration

Requirements gathering

Tools

PCMS

CMS

ServiceNow

Job description

sggovterp is seeking an IT professional to join the Mandai Operations Department (MAOD) overseeing cremation services at Mandai Complex. You will manage key operational systems, ensure reliability, security, and dignified service delivery to the public.

The role involves coordinating with operations, IT, and vendors; leading testing and UAT, maintaining continuity procedures, and driving system improvements.