IT Operations Lead — Process Improvement (Contract)

GMP RECRUITMENT SERVICES (S) PTE LTD; Singapore; On-site; SGD 39,000 - 46,000; Part time

Job summary

GMP RECRUITMENT SERVICES (S) PTE LTD is seeking a qualified professional to monitor ITSM operations and support efficiency. You will help develop and refine core workflows and processes while participating in stakeholder discussions to implement improvements.

The role requires a degree or diploma in Operations Management, IT, Marketing or related field with at least 5 years of relevant experience, and familiarity with JIRA/ITSM tools and Microsoft Office.

Qualifications

• Degree or diploma in Operations Management, IT, Marketing or related field.
• Minimum 5 years of relevant experience.
• Experience with JIRA or ITSM tools is an advantage; proficiency in Microsoft Office.

Responsibilities

• Monitor ITSM operations to support efficiency and effectiveness.
• Assist in developing and improving key operational workflows and processes.
• Participate in stakeholder discussions to identify and implement process improvements.
• Maintain and update operations handbooks and documentation to ensure accurate records.

Skills

JIRA

ITSM tools

Microsoft Office

Education

Ops/IT/Business degree

Tools

JIRA

ITSM tools

Microsoft Office

Job description

GMP RECRUITMENT SERVICES (S) PTE LTD is seeking a qualified professional to monitor ITSM operations and support efficiency. You will help develop and refine core workflows and processes while participating in stakeholder discussions to implement improvements.

The role requires a degree or diploma in Operations Management, IT, Marketing or related field with at least 5 years of relevant experience, and familiarity with JIRA/ITSM tools and Microsoft Office.