ITSM Operations & Process Lead

INNOVATIQ TECHNOLOGIES PTE. LTD.

Singapore

On-site

SGD 42,000 - 66,000

Full time

3 days ago

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Job summary

INNOVATIQ TECHNOLOGIES PTE. LTD. is hiring to strengthen operational ITSM and workflow development.

You will track efficiency, revise critical processes, and engage stakeholders to optimize workflows. You will also maintain the operations handbook and related documentation to ensure consistency and clarity across teams. The role requires a basic degree or diploma in relevant fields and at least five years in operations, customer service, research, marketing, or IT, with JIRA experience as a plus

Qualifications

Basic degree or Diploma in operations management, information technology, marketing, or business.
At least 5 years of work experience in operations, customer service, research, marketing, IT.
Experience with JIRA or other ITSM service management tools will be an advantage.
Proficient in MS Office suite.

Responsibilities

Support the operationalization of ITSM to track operational efficiency & effectiveness.
Support the development & revision key operational workflows.
Participate in stakeholder discussions to optimize key processes.
Maintain & update operations handbook & documentation.