IT Operations Lead: Budget, Resources & Delivery

GMP Technologies; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

GMP Recruitment Services (S) Pte Ltd in Singapore seeks an Operations Team Leader for the Infra Sol. Dept./IT Operation and Service Management team. The role emphasizes budgeting, resource planning, and coordinating project handovers with customers.

You will lead the team, oversee internal processes, and report forecasts daily while fostering strong vendor relationships to support economical operation costs and service quality.

Qualifications

• Minimum 5 years of team leading, budgeting, and schedule management experience.
• ITIL V3/V4 certification required.
• Knowledge of On-Prem/Cloud/Network/Server for operation cost estimation.
• Bachelor's degree in any field; ability to adapt to new technologies.

Responsibilities

• Lead the operation team and manage budget, resources, and schedules.
• Coordinate internal processes before sharing with customers; manage handovers.
• Lead business partners and vendors for cost estimation and procurement.
• Escalate major issues and report forecasts to management.
• Conduct daily team meetings and ensure knowledge transfer.
• Maintain customer relationships as needed.

Skills

Team leadership

Budget management

Resource planning

ITIL certified

On-Prem/Cloud

Cloud services

Education

Bachelor's degree

Job description

GMP Recruitment Services (S) Pte Ltd in Singapore seeks an Operations Team Leader for the Infra Sol. Dept./IT Operation and Service Management team. The role emphasizes budgeting, resource planning, and coordinating project handovers with customers.

You will lead the team, oversee internal processes, and report forecasts daily while fostering strong vendor relationships to support economical operation costs and service quality.