ITSM Operations Executive

INNOVATIQ TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

INNOVATIQ TECHNOLOGIES PTE. LTD. is hiring to strengthen operational ITSM and workflow development.

You will track efficiency, revise critical processes, and engage stakeholders to optimize workflows. You will also maintain the operations handbook and related documentation to ensure consistency and clarity across teams. The role requires a basic degree or diploma in relevant fields and at least five years in operations, customer service, research, marketing, or IT, with JIRA experience as a plus

Qualifications

• Basic degree or Diploma in operations management, information technology, marketing, or business.
• At least 5 years of work experience in operations, customer service, research, marketing, IT.
• Experience with JIRA or other ITSM service management tools will be an advantage.
• Proficient in MS Office suite.

Responsibilities

• Support the operationalization of ITSM to track operational efficiency & effectiveness.
• Support the development & revision key operational workflows.
• Participate in stakeholder discussions to optimize key processes.
• Maintain & update operations handbook & documentation.

Skills

5+ years experience

Operations

Customer service

Research

Marketing

IT

Education

Basic degree or Diploma in operations management

Basic degree or Diploma in information technology

Basic degree or Diploma in marketing

Basic degree or Diploma in business

Tools

JIRA

Job description

1. Job description

1. Support the operationalization of ITSM to track operational efficiency & effectiveness.
2. Support the development & revision key operational workflows
3. Participate in stakeholder discussions to optimize key processes.
4. Maintain & update operations handbook & documentation

2. Preferred Candidate profile

1. Basic degree or Diploma in operations management, Information technology, marketing, business
2. At least 5 years of work experience in operations, customer service, research, marketing, I.T
3. Experience with JIRA or other ITSM service management tools will be a distinct advantage.
4. Proficient in MS Office suite.