IT Operations Lead — End-User & Systems

Eazy Pte. Ltd.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

Eazy Pte. Ltd. is seeking an IT Support professional based in Singapore to own frontline IT support across Windows and Mac environments, manage onboarding/offboarding, and maintain assets. You will administer Microsoft 365/Azure AD, assist Salesforce users, and support meeting room tech and network equipment.

The role requires 2–4 years of IT support experience, strong English communication, and the ability to independently manage multiple tickets while upholding security policies and processes.

Qualifications

• Diploma or degree in IT or related field.
• 2–4 years IT support experience with independent case ownership.
• Solid working knowledge of Windows 10/11 and Microsoft 365.
• Good English communication for non-technical users.
• Organised, reliable and able to manage multiple tickets.
• Ability to work independently as Singapore-based contact.

Responsibilities

• Own IT support as the primary Singapore-based contact, triage, resolve, and close issues within SLAs.
• Troubleshoot hardware, software, networking, and printing for Windows and Mac.
• Manage onboarding/offboarding: account creation, laptop provisioning, access setup.
• Maintain IT assets: laptops, monitors, peripherals, mobile devices.
• Document issues and resolutions in a knowledge base for self-service.
• Administer user accounts in Microsoft 365/Azure AD, including password resets and MFA.
• Salesforce user administration and first-line troubleshooting.
• Support meeting room tech and office network equipment.
• Triage infrastructure alerts from Azure; escalate complex issues.
• Own endpoint patching and software deployment with Cybersecurity Engineer oversight.
• Maintain IT inventory, licenses, and warranty records.
• Prepare IT audit evidence and access-review docs.
• Uphold IT security policies in day-to-day support.
• Coordinate with external vendors for repairs and procurement.

Skills

IT support experience

Windows 10/11

Microsoft 365

English communication

Ticketing & prioritisation

Education

Diploma or degree in IT/CS

Tools

Microsoft 365

Azure AD / Entra ID

Intune

Salesforce

Windows/mac troubleshooting

Job description

Eazy Pte. Ltd. is seeking an IT Support professional based in Singapore to own frontline IT support across Windows and Mac environments, manage onboarding/offboarding, and maintain assets. You will administer Microsoft 365/Azure AD, assist Salesforce users, and support meeting room tech and network equipment.

The role requires 2–4 years of IT support experience, strong English communication, and the ability to independently manage multiple tickets while upholding security policies and processes.