IT Operations Engineer - End-User/Desktop Support

Lenovo; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Lenovo is seeking a Desktop Engineer to deliver Level 2 IT support across end-user hardware and software in Singapore. The role focuses on troubleshooting, incident resolution, and maintaining endpoints to meet SLAs.

You will configure and image Windows and macOS devices, support Microsoft 365 apps, and manage onboarding, inventory, and documentation. A 3–5 year background in endpoint support is preferred. This position is based on-site in Singapore.

Qualifications

• Diploma or Bachelor's degree in IT or related discipline.
• 3–5 years of endpoint support, desktop engineering and IT project handling.
• Hands-on experience with Windows, macOS, AD, Intune, Microsoft 365, endpoint management, email, printing, imaging and upgrades, endpoint hardening, antivirus, LAN and VPN.

Responsibilities

• Provide L2 desktop support and troubleshoot hardware and software issues.
• Install, configure, image, upgrade and maintain Windows and macOS devices.
• Provide technical support for Microsoft 365 apps such as Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint.
• Diagnose and resolve incidents and service requests through on-site and remote support.
• Create and customize baseline Windows OS images to meet org requirements.
• Manage user and device onboarding/offboarding and technology refreshes.
• Maintain hardware/software and asset inventory records, including annual checks.
• Create/update incident records in ServiceNow and ensure SLA compliance.
• Monitor support queues, prioritise tickets and ensure timely resolution.
• Respond to escalations and implement corrective actions.
• Investigate recurring issues and identify root causes; recommend preventive measures.
• Develop and maintain SOPs, documentation and support guidelines.
• Manage multiple tasks and report progress to Team Lead.

Skills

Troubleshooting

Analytical thinking

Prioritization

Communication

Education

Diploma or Bachelor's degree in IT/related

Tools

Windows OS

macOS

Active Directory

Microsoft Intune

Microsoft 365

ServiceNow

CMDB

IT asset management

Endpoint management

VPN

LAN

System imaging

Job description

Lenovo is seeking a Desktop Engineer to deliver Level 2 IT support across end-user hardware and software in Singapore. The role focuses on troubleshooting, incident resolution, and maintaining endpoints to meet SLAs.

You will configure and image Windows and macOS devices, support Microsoft 365 apps, and manage onboarding, inventory, and documentation. A 3–5 year background in endpoint support is preferred. This position is based on-site in Singapore.