IT Operations & AV Lead — Assistant Manager

WWF-WORLD WIDE FUND FOR NATURE (SINGAPORE) LIMITED; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

WWF-WORLD WIDE FUND FOR NATURE (SINGAPORE) LIMITED is seeking an Assistant Manager to oversee reliable, secure, and responsive day-to-day IT operations across the organization, including hardware, end-user support, and AV facilities. The role also supervises the Technology & Digital Solutions team and manages external vendors within budget to keep core systems and collaboration spaces running smoothly.

The ideal candidate will have hands-on experience with Microsoft 365, Windows Server, and

Qualifications

• Diploma or Degree in Information Technology, Computer Science, or related field.
• 4–6 years of experience in IT operations, systems support, and office AV setups.
• Proven hands-on administration experience with Microsoft 365 and Windows Server environments.
• Experience supervising junior technical staff or managing outsourced service providers.
• Proficient with Windows, macOS, network fundamentals, and conference room systems.

Responsibilities

• Team Supervision & Escalation: supervise, guide, and develop junior executive on daily operational issues; manage ticketing system; escalation point for systems, hardware, and software issues; oversee onboarding/offboarding and identity access lifecycle.
• Systems & End-User Computing: administer Microsoft 365 services and on-premise Windows Server environments; manage staff endpoints; oversee IT asset inventories, hardware refresh, and software licensing.
• Office IT & AV Facilities: oversee meeting room AV systems and video conferencing; maintain office network connectivity and shared equipment; coordinate technical support for events and meetings.
• Vendor & Operational Governance: manage outsourced IT/AV vendors against SLAs, procurement, contracts, licenses; maintain backups, PDPA compliance, and continuity; maintain SOPs and audit evidence.

Skills

Team supervision

Troubleshooting

Stakeholder communication

Coordination

Vendor governance

Education

Diploma or Degree in IT / Computer Science or related

Tools

Microsoft 365

Windows Server

Office AV systems

Job description

WWF-WORLD WIDE FUND FOR NATURE (SINGAPORE) LIMITED is seeking an Assistant Manager to oversee reliable, secure, and responsive day-to-day IT operations across the organization, including hardware, end-user support, and AV facilities. The role also supervises the Technology & Digital Solutions team and manages external vendors within budget to keep core systems and collaboration spaces running smoothly.

The ideal candidate will have hands-on experience with Microsoft 365, Windows Server, and