Assistant Manager, Technology & Digital Solutions

WWF-Singapore; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

WWF-Singapore is seeking an Assistant Manager to oversee reliable and secure day-to-day IT operations across hardware, endpoints, and AV systems. You will supervise a small team, manage external vendors, and ensure IT services align with business priorities while maintaining PDPA compliance.

The role covers Microsoft 365, Windows Server environments, and office connectivity, with a focus on uptime and user support.

Qualifications

• Diploma or degree in Information Technology, Computer Science, or related field.
• 4–6 years of IT operations, systems support, and office AV setups.
• Hands-on experience with Microsoft 365 and Windows Server environments.
• Experience supervising junior staff or managing outsourced service providers.
• Strong knowledge of Windows, macOS, networks, and conference room systems.
• Excellent troubleshooting and stakeholder communication skills.

Responsibilities

• Supervise, guide, and develop junior staff on daily IT operations.
• Manage ticketing system and triage by impact.
• Escalation point for systems, hardware and software.
• Oversee onboarding/offboarding and identity access lifecycle management.
• Administer assets, patching, licensing, and refresh cycles.
• Coordinate AV and meeting room systems; support events and meetings.
• Manage outsourced IT and AV vendors against SLAs.
• Maintain backups, security hygiene, and PDPA compliance.

Skills

Communication

Coordination

Troubleshooting

Vendor management

Education

Diploma or Degree in IT/CS

Tools

Microsoft 365

Windows Server

Job description

The Assistant Manager is responsible for managing reliable, secure and responsive day-to-day IT operations across WWF Singapore, covering hardware, operating systems, end-user support, office connectivity and audiovisual equipment. The role supervises the Executive, Technology & Digital Solutions and manages external vendors operating expenditure to ensure core systems, collaboration spaces, and daily technical operations run reliably and support business priorities and mission delivery.

Key Responsibilities

• Supervise, guide, and develop junior executive on daily operational issues.
• Manage the ticketing system, prioritise issues by business impact, keep users informed, and address recurring problems.
• Serve as the operational escalation point for systems, hardware, and software issues.
• Oversee user onboarding, offboarding, and identity access lifecycle management.

2. Systems & End-User Computing

• Administer Microsoft 365 services and on-premise Windows Server environments.
• Manage staff endpoints (Windows and macOS), baseline configurations, and system patching.
• Oversee IT asset inventories, hardware refresh cycles, and software licensing.

3. Office IT & AV Facilities

• Oversee meeting room AV systems, video conferencing platforms, and maintain readiness through routine checks and preventive maintenance.
• Ensure office network connectivity, Wi-Fi, and shared equipment operate reliably.
• Coordinate technical support for organizational events and meetings.
• Manage outsourced IT and AV vendors against agreed service levels, procurement, contracts, licences and renewals. Assess suitability and cost, verify invoices and track expenditure within approved budgets and procurement policies
• Maintain system backup schedules, routine security hygiene, and PDPA compliance across operations.
• Maintain operating procedures, continuity arrangements and audit evidence

Requirements

• Diploma or Degree in Information Technology, Computer Science, or related field.
• 4-6 years of experience in IT operations, systems support, and office AV setups.
• Proven hands-on administration experience with Microsoft 365 and Windows Server environments.
• Experience supervising junior technical staff or managing outsourced service providers.
• Proficient with Windows, macOS, network fundamentals, and conference room systems.
• Strong troubleshooting, coordination, and stakeholder communication skills.

This job description covers the main tasks. Other tasks may be assigned as necessary according to organizational needs.