Assistant Manager, Technology & Digital Solutions

WWF International; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

WWF International seeks an Assistant Manager, Technology & Digital Solutions in Singapore to lead day-to-day IT operations across hardware, software, end-user support and AV systems. You will supervise staff, coordinate external vendors, and ensure reliable services within budget and policies.

The role covers systems administration with Microsoft 365, Windows Server, asset management, and office IT facilities, including meeting rooms and events.

Qualifications

• Degree or diploma in IT, CS or related field.
• 4–6 years of IT operations, systems support, and office AV setups.
• Hands-on admin experience with Microsoft 365 and Windows Server.
• Experience supervising junior staff or managing outsourced service providers.
• Proficient with Windows, macOS, network fundamentals and conference room systems.

Responsibilities

• Lead IT operations across WWF Singapore including hardware, OS, end-user support, office connectivity and AV.
• Supervise junior staff and manage external vendors within budget and SLAs.
• Administer Microsoft 365 services and on‑premise Windows Server environments.
• Oversee AV facilities, meeting room tech and event support.

Skills

IT operations

End-user computing

Vendor management

Identity access management

Troubleshooting

Education

Diploma or Degree in IT/CS

Tools

Microsoft 365

Windows Server

macOS

Networking basics

Job description

Assistant Manager, Technology & Digital Solutions

About the Job

The Assistant Manager is responsible for managing reliable, secure and responsive day-to-day IT operations across WWF Singapore, covering hardware, operating systems, end-user support, office connectivity and audiovisual equipment. The role supervises the Executive, Technology & Digital Solutions and manages external vendors operating expenditure to ensure core systems, collaboration spaces, and daily technical operations run reliably and support business priorities and mission delivery.

Key Responsibilities

• Supervise, guide, and develop junior executive on daily operational issues.
• Manage the ticketing system, prioritise issues by business impact, keep users informed, and address recurring problems.
• Serve as the operational escalation point for systems, hardware, and software issues.
• Oversee user onboarding, offboarding, and identity access lifecycle management.

2. Systems & End-User Computing

• Administer Microsoft 365 services and on-premise Windows Server environments.
• Manage staff endpoints (Windows and macOS), baseline configurations, and system patching.
• Oversee IT asset inventories, hardware refresh cycles, and software licensing.

3. Office IT & AV Facilities

• Oversee meeting room AV systems, video conferencing platforms, and maintain readiness through routine checks and preventive maintenance.
• Ensure office network connectivity, Wi-Fi, and shared equipment operate reliably.
• Coordinate technical support for organizational events and meetings.
• Manage outsourced IT and AV vendors against agreed service levels, procurement, contracts, licences and renewals. Assess suitability and cost, verify invoices and track expenditure within approved budgets and procurement policies
• Maintain system backup schedules, routine security hygiene, and PDPA compliance across operations.
• Maintain operating procedures, continuity arrangements and audit evidence

Requirements

• Diploma or Degree in Information Technology, Computer Science, or related field.
• 4–6 years of experience in IT operations, systems support, and office AV setups.
• Proven hands-on administration experience with Microsoft 365 and Windows Server environments.
• Experience supervising junior technical staff or managing outsourced service providers.
• Proficient with Windows, macOS, network fundamentals, and conference room systems.
• Strong troubleshooting, coordination, and stakeholder communication skills.

This job description covers the main tasks. Other tasks may be assigned as necessary according to organizational needs.

Priority consideration will be given to candidates who have submitted the form.