IT Operations & Admin (Non-Tech/Entry Role/5-day)

MAVENSIDE CONSULTING PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Mavenside Consulting Pte Ltd is expanding and seeks a capable administrator to support and manage HR initiatives, recruitment, staff engagement, learning and development, and office administration at our Kaki Bukit location. You will provide operational and administrative support, handle inquiries, monitor incidents, and help automate routine processes.

Candidate should have a Diploma, IT background is a plus, and possess excellent communication, documentation, and record-keeping skills.

Qualifications

• Diploma required.
• Background in IT is an added advantage.
• Excellent verbal and written communication skills.
• Meticulous with excellent record keeping and documentation.
• Fresh graduates are welcomed to apply.

Responsibilities

• Provide operational and administrative support to ensure smooth day-to-day operations.
• Perform routine monitoring to detect any issues.
• Act as point of contact for enquiries, service requests and incidents.
• Resolve basic issues according to SOPs and follow through the escalation process as necessary.
• Track all incidents to closure within service standards.
• Perform data management and documentation duties to ensure accuracy of records.
• Generate and prepare reports.
• Source for viable vendors and request for quotation.
• Monitor invoice and payment statuses, follow up on outstanding items and maintain accurate payment records.
• Identify opportunities for the automation of day-to-day operational processes such as data collection and tracking.
• Design and implement automation solutions.
• Support ad-hoc duties and projects as assigned.

Skills

Communication skills

Record keeping

Documentation

Willingness to learn

Positive attitude

Education

Diploma

Fresh graduates welcome

Background in IT

Job description

An expansion IT company that requires the incumbent to support and manage the implementation of various HR initiatives and programs to support the business which include recruitment and retention, staff engagement, learning and development, employee relations/welfare and office administration.

Job Highlights

• Industry: IT (SME)
• Location: Kaki Bukit
• Working days: Monday to Friday

Job Responsibilities

• Provide operational and administrative support to ensure smooth day-to-day operations
• Perform routine monitoring to detect any issues
• Act as point of contact for enquiries, service requests and incidents
• Resolve basic issues according to standard operating procedures (SOPs) and follow through theescalation process as necessary
• Track all incidents to closure within service standards
• Perform data management and documentation duties to ensure accuracy of records
• Generate and prepare reports
• Source for viable vendors and request for quotation
• Monitor invoice and payment statuses, follow up on outstanding items and maintain accurate payment records
• Identify opportunities for the automation of day-to-day operational processes such as datacollection and tracking
• Design and implement automation solutions
• Support ad-hoc duties and projects as assigned

Job Requirements

• Candidates must possess at least a Diploma
• Some background in IT will be an added advantage
• Excellent verbal and written communication skills
• Meticulous, with excellent record keeping and documentation skills
• Positive working attitude
• Willingness and capacity to learn new skills and technology
• Fresh graduates are welcomed to apply

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*We regret to inform that only shortlisted candidates would be notified*

Mavenside Consulting Pte Ltd | EA License No.: 20C0204

Kerine Tan | EA Personnel No.: R2095889