IT Officer | Foreign Bank | 1 Year Direct Contract

RecruitFirst; Singapore; Sur place; SGD 51 000 - 61 000; Plein temps

Résumé du poste

RecruitFirst is seeking an IT support professional for a 1-year direct contract based in Singapore. You will respond to and resolve technical issues, support software, hardware, and network connectivity, and help maintain IT services.

The ideal candidate has 3–5 years in IT support, strong Excel skills for reporting, good communication, and the ability to work independently within a collaborative IT team. Salary is up to SGD 5,000 per month.

Qualifications

• Diploma or degree in IT or related field.
• 3–5 years in IT support or helpdesk roles.
• Good knowledge of hardware, software, networks.
• Proficient in Excel; reporting and security awareness an advantage.
• Strong problem-solving and communication skills.

Responsabilités

• Respond to and resolve technical issues via phone, email, or in-person.
• Provide assistance with software, hardware, and network connectivity.
• Monitor local IT infrastructure for high availability and reliability.
• Perform regular system checks and maintenance tasks.
• Support printing tasks and manage print queues.
• Assist users in generating, formatting, and distributing reports.
• Collaborate on internal system development to support operations.
• Assist in testing new software tools and updates.
• Work with IT team to resolve complex issues and improve service delivery.
• Gather requirements for system development and reporting needs.
• Monitor IT systems to identify issues and ensure performance.
• Prepare regular system status and support metrics reports.

Connaissances

IT support

Helpdesk

System monitoring

Reporting

Excel

Security awareness

Communication

Formation

Diploma/Degree in IT

Outils

Office suite

Description du poste

Location: Raffles Place

Salary: Up to $5000

Duration: 1-year direct contract, subject to extension/conversion

Working Hours: Mon-Fri, 9am-6pm

Responsibilities

• Respond to and resolve technical issues via phone, email, or in-person.
• Provide assistance with software applications, hardware, and network connectivity.
• Monitor local IT infrastructure to ensure high availability, reliability, and integrity of systems.
• Perform regular system checks and maintenance tasks to uphold performance standards.
• Support printing tasks, including troubleshooting printer issues and managing print queues.
• Assist users in generating, formatting, and distributing reports as needed.
• Collaborate in the development and enhancement of internal systems to support operational needs.
• Assist in testing and implementing new software tools and updates related to reporting and user support.
• Work with IT team members to resolve complex technical issues and improve service delivery.
• Collaborate with internal teams to gather requirements for system development and reporting needs.
• Monitor IT systems and services to identify potential issues and ensure optimal performance.
• Prepare regular reports on system status, support metrics, and operational efficiencies for management review.
• Ensure adherence to IT security policies and best practices.
• Assist in identifying and mitigating potential security vulnerabilities in systems and processes.
• Assist in IT projects, such as system upgrades, migrations, testing BCP/DRC and rollouts.
• Contribute ideas and feedback during project planning and implementation.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• Preferably 3-5 years of experience in IT support, helpdesk operations, system administration, or a related role.
• Good knowledge of hardware, software applications, network troubleshooting, IT infrastructure monitoring, and system maintenance.
• Proficient in Microsoft Office applications, particularly Excel, with experience in reporting, system testing, IT security, backup, and disaster recovery being an advantage.
• Strong analytical, problem-solving, communication, and interpersonal skills, with the ability to work independently and collaboratively to support users and IT projects.

We regret to inform you only shortlisted candidates will be notified.