IT Officer

CCD (Singapore) Pte. Ltd.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

CCD (Singapore) Pte. Ltd. is seeking an IT Officer to provide hands-on technical support and system administration across IT operations, Microsoft 365, network infrastructure, cybersecurity, and IT asset management.

You will diagnose and resolve hardware and software issues, administer user accounts, monitor network infrastructure, and support ISO 27001 compliance while collaborating with regional IT teams and vendors on upgrades and digitalisation initiatives.

Qualifications

• Diploma or A levels or relevant qualifications.
• 3 years relevant working experience.
• Hands-on knowledge of Windows operating systems and IT troubleshooting.
• Good understanding of Microsoft 365 administration and Active Directory.
• Knowledge of TCP/IP, DNS, DHCP, LAN, Wi-Fi, and basic network diagnostics.
• Familiarity with servers, backup solutions, UPS equipment, and IT infrastructure.
• Knowledge of ISO 27001 or information security management is an advantage.

Responsibilities

• Provide hands-on support for desktops, laptops, printers, Windows OS, and business applications.
• Diagnose and resolve hardware, software, user-access, and connectivity issues; prioritise requests.
• Prepare IT equipment and accounts for onboarding/offboarding.
• Administer Microsoft 365 user accounts, email, licences, and access permissions.
• Manage Active Directory user accounts, groups, and shared-folder permissions.
• Monitor local network switches, wireless access points, servers and related infrastructure.
• Troubleshoot LAN, Wi-Fi, internet, TCP/IP, DNS, and DHCP issues with diagnostic tools.
• Support information security policies, endpoint protection, OS updates, and patching.
• Maintain ISO 27001 documentation, risk assessment records, audit evidence, and follow-up actions.
• Maintain accurate IT hardware, software, licence, warranty, and inventory records.

Skills

Windows OS

IT troubleshooting

Active Directory

Microsoft 365

Network diagnostics

Cybersecurity basics

ISO 27001 knowledge

Team coordination

Education

Diploma or A levels

Tools

Backup solutions

Servers

UPS equipment

Job description

About the role

The IT Officer provides hands-on technical support and system administration across IT operations, Microsoft 365, network infrastructure, cybersecurity, and IT asset management. The role involves diagnosing and resolving hardware, software, connectivity, and user-access issues; administering user accounts and permissions; monitoring network and server infrastructure; supporting ISO 27001 compliance; and coordinating with regional IT teams and vendors on infrastructure upgrades and digitalisation initiatives.

Key responsibilities

• Provide hands-on support for desktops, laptops, printers, Windows operating systems, and business applications
• Diagnose and resolve hardware, software, user-access, and connectivity issues; prioritise support requests to minimise disruption
• Prepare IT equipment and accounts for employee onboarding and offboarding
• Administer Microsoft 365 user accounts, email, licences, and access permissions
• Manage Active Directory user accounts, groups, and shared-folder permissions
• Monitor local network switches, wireless access points, servers, and related infrastructure
• Troubleshoot LAN, Wi-Fi, internet, TCP/IP, DNS, and DHCP issues using appropriate diagnostic tools
• Support information security policies, endpoint protection, operating system updates, and security patching
• Maintain ISO 27001 documentation, risk assessment records, audit evidence, and corrective-action follow-up
• Maintain accurate IT hardware, software, licence, warranty, and inventory records

About you

• Diploma/"A" levels or relevant qualifications
• 3 years relevant working experience
• Strong hands-on knowledge of Windows operating systems, computer hardware, and IT troubleshooting
• Good understanding of Microsoft 365 administration and Active Directory
• Knowledge of TCP/IP, DNS, DHCP, LAN, Wi-Fi, and basic network diagnostics
• Due to quota limitations, this position is open to Singapore Citizens and Permanent Residents only
• Familiarity with servers, backup solutions, UPS equipment, and IT infrastructureUnderstanding of cybersecurity, endpoint protection, access controls, and patch management
• Good analytical, problem-solving, communication, and coordination skills
• Able to work independently, prioritise tasks, and collaborate with regional teams and vendors
• Knowledge of ISO 27001 or information security management practices is an advantage