IT Network & Support Engineer: AI Training & CCTV Focus

SEARCH AVENUE PRIVATE LIMITED; Singapore; On-site; SGD 42,000 - 65,000; Full time

Benefits offered by this job

Training provided

Commission incentives for AI workshops

Job summary

Search Avenue Pte Ltd in Singapore is seeking a hands-on IT Network & Support Engineer to join our expanding team. You will provide first-line IT support, manage network devices, CCTV, and assist with AI demonstrations and workshops.

The role includes training and exposure to AI tools, automation, and technology workshops; travel to client sites may be required, with strong English and customer-focused communication essential for success.

Qualifications

• Around 2 years of experience in IT support, network support, or a related technical role.
• Hands-on experience with Windows, printers, business applications, and basic networking.
• Knowledge of TCP/IP, LAN/WAN, Wi-Fi, DNS, DHCP, VPN, routers, switches, and firewalls.
• Familiarity with CCTV systems and IP cameras is an advantage.

Responsibilities

• Provide first-line technical support to clients and users.
• Troubleshoot computers, printers, software, Wi-Fi, email, and connectivity issues.
• Set up PCs, mobile devices, printers, user accounts, and business applications.
• Provide remote and on-site technical support.
• Install, configure, and troubleshoot routers, switches, firewalls, VPNs, and Wi-Fi systems.
• Support small-office network setups, cabling, racks, patch panels, and network points.
• Perform basic network diagnostics and coordinate with vendors when required.
• Assist with the installation, configuration, maintenance, and troubleshooting of IP CCTV systems.
• Learn and explore practical AI tools, automation, and productivity solutions.
• Assist with AI demonstrations, workshops, training materials, and presentations.
• Progressively take on opportunities to conduct selected AI workshops as your knowledge and confidence develop.
• Earn additional incentives for eligible AI workshops and client engagements.
• Maintain accurate records of IT assets, configurations, support cases, and maintenance activities.
• Prepare simple user guides and technical documentation.
• Keep clients and internal teams updated on issues, progress, and resolutions.

Skills

Windows OS

Printers

Business applications

TCP/IP

LAN/WAN

Wi-Fi

DNS

DHCP

VPN

Routers

Switches

Firewalls

CCTV systems

IP cameras

English

Customer focus

Travel willingness

AI curiosity

Job description

Search Avenue Pte Ltd in Singapore is seeking a hands-on IT Network & Support Engineer to join our expanding team. You will provide first-line IT support, manage network devices, CCTV, and assist with AI demonstrations and workshops.

The role includes training and exposure to AI tools, automation, and technology workshops; travel to client sites may be required, with strong English and customer-focused communication essential for success.