IT Manager

Sarika Gourmet Coffee Co.(S) Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Suzuki Coffee in Singapore is seeking a seasoned IT Business Partner to join our BU and translate real-world operations into pragmatic IT requirements. You will work directly with site management, embedded in the BU, to ensure IT systems support inventory, ordering, finance and HR workflows as they run day-to-day.

You will own the BU IT roadmap, manage projects and vendors, and collaborate with Group IT to align standards and security while balancing budget and delivery.

Qualifications

• Degree in IT, Computer Science, Business or a related field.
• 10+ years IT experience with at least 5 years in a Business Unit-facing role (e.g. IT Business Partner, IT Project Lead).
• Working knowledge of common business systems (POS, ERP, inventory, HRIS), IT service management, and vendor management.
• Ability to explain technical jargon in plain language and to engage stakeholders effectively.

Responsibilities

• Build strong working relationships with the site management team, operations managers, and support functions.
• Own the quality of IT support the BU receives, track recurring issues, elevate where needed, and push for root-cause fixes.
• Work with Group IT on shared infrastructure, standards and security, so the BU stays aligned with Group while getting what it needs.
• Shape and manage the BU's IT priorities and roadmap, balancing quick wins with longer-term improvements and budget.
• Lead or coordinate BU technology projects and rollouts, including vendor selection and management, user testing, training and go-live support.
• Report regularly to site management on IT service performance, open issues, project progress and spend.
• Look for opportunities where technology and digital tools can improve efficiency, reduce cost or improve the customer experience.

Skills

IT experience

BU-facing role

Stakeholder engagement

Vendor management

IT problem solving

Organised & calm under pressure

Travel regionally

Education

Degree in IT / CS / Business or related

Job description

About us

Since 1979, Suzuki Coffee has been roasting in Singapore, carrying forward a charcoal-roasting tradition that began in Tokyo in 1944. Today, the Roastery located in Jurong supplies leading brands and hospitality partners, and serves coffee lovers through Suzuki Cafe, online store and Omakase subscription. Every cup roasted depends on more than craft: it relies on the systems behind the roastery and production, warehouse and inventory, B2B orders, e-commerce and cafe operations.

About the role

Be the Business Unit (BU) go-to person for all technology matters. Learn the BU's operations end to end (inventory, ordering, finance and HR workflow systems) and turn BU problems into clear, practical IT requirements. This is not an IT Helpdesk role. You will be embedded in the Business Unit, working directly with the site management team, and responsible for making IT work for how the organisation actually runs.

Key responsibilities

• Build strong working relationships with the site management team, operations managers, and support functions

• Own the quality of IT support the BU receives, track recurring issues, elevate where needed, and push for root-cause fixes

• Work with Group IT on shared infrastructure, standards and security, so the BU stays aligned with Group while getting what it needs

• Shape and manage the BU's IT priorities and roadmap, balancing quick wins with longer-term improvements and budget

• Lead or coordinate BU technology projects and rollouts, including vendor selection and management, user testing, training and go-live support

• Report regularly to site management on IT service performance, open issues, project progress and spend

• Look for opportunities where technology and digital tools can improve efficiency, reduce cost or improve the customer experience

About you

• Degree in IT, Computer Science, Business or a related field

• At least 10 years of IT experience, with a minimum of 5 years in a Business Unit-facing role (such as IT Business Partner, Business Analyst, IT Account Manager or IT Project Lead)

• Working knowledge of common Business systems (POS, ERP, inventory, HRIS), IT service management, and vendor management

• Ability to explain technical jargon in plain language and possess strong stakeholder engagement mindset

• Takes ownership - you follow through until the problem is solved

• Organised, pragmatic and calm under pressure

• Willing to travel regionally as needed

• Experience in Manufacturing, Sales & Distribution, F&B, Retail or multi-sites, operations-heavy environment is a strong plus