IT Infrastructure Engineer

OPUS IT Services Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

OPUS IT Services Pte Ltd in Singapore is seeking an all-round IT leader to drive enterprise IT strategy, workplace transformation, and cybersecurity compliance from a Dover-based location. You will oversee ITSM, network architecture, and governance while guiding cross-functional teams.

The role requires 3–6 years in ITSM with hands-on Wintel, EUC, and security experience, plus strong vendor and budgeting skills. Expect collaboration with government-grade standards and modern tech like AI tools.

Qualifications

• Advanced diploma or Bachelor's degree in IT/CS/Engineering with 3–6 years IT Service Management experience.
• Hands-on experience in Wintel infrastructure, server room management, and EUC systems.
• Experience with WoG/IM8 or ISO27001 considerations is advantageous.

Responsibilities

• Lead ITIL-aligned Tier 1–3 support teams.
• Modernize ITSM with AIOps and automated ticketing to reduce MTTR.
• Architect high-availability LAN/WAN networks and secure infrastructure.
• Ensure WoG/IM8 and ISO27001 compliance in operations.
• Oversee vendor contracts, OpEx/CapEx budgeting and licensing.
• Serve as technical liaison between teams, NRF end-users, and management.

Skills

Windows 10/11

Intune

SCCM

WSUS

Microsoft 365

Entra ID

Enterprise AI tools

Strategic planning

Troubleshooting

Education

Degree in IT/CS/Engineering

Tools

VMware

Hyper-V

LAN/WAN

Firewalls

ZTNA

Syslog monitoring

Job description

Working location in Dover

Role Overview

An all-rounder technology leader driving enterprise IT strategy, workplace transformation, physical infrastructure, day-to-day IT service management (ITSM), and cybersecurity compliance.

Key Responsibilities

• Office IT Transformation & Digital Workplace: Lead enterprise modernization using collaboration platforms, Generative AI (Microsoft Copilot), Unified Endpoint Management (UEM), smart office integrations, and SSO/MFA/PAM identity controls.
• Office IT Operations & Service Support: Direct ITIL-aligned Tier 1–3 support teams, modernize ITSM with AIOps and automated ticketing to reduce MTTR, and manage onboarding, offboarding, and asset lifecycles.
• Office Network Architecture & Cybersecurity Operations: Architect high-availability LAN/WAN/Wi-Fi 6 networks; enforce defenses using NGFW, IPS, micro-segmentation, ZTNA, and Data Loss Prevention (DLP).
• Security and Compliance: Ensure infrastructure and end-user services comply with Whole-of-Government (WoG) policies, Instruction Manual 8 (IM8), and ISO 27001 standards.
• Governance, Vendor Management & Budgeting: Oversee vendor contracts, manage OpEx/CapEx budgets, ensure software licensing compliance, and align projects with internal risk baselines.
• Incident & Vendor Management: Lead root-cause analysis for complex issues and manage external service providers against target SLAs.
• Procurement & Project Management: Draft government tender specifications (ITQ/RFQ/Period Contracts) and manage cross-functional infrastructure projects from planning through deployment.
• Stakeholder Engagement: Act as the primary technical bridge between technical teams, NRF end-users, and management for status reporting and guidance.

What We Are Looking For

Experience & Qualifications:

• Advanced diploma or Bachelor's degree in IT, Computer Science, Engineering, or a related field with 3–6 years of IT Service Management experience. Hands-on experience in Wintel infrastructure, server room management, and EUC systems.

Technical Skills:

End-User Computing Skills:

• Proficiency in Windows 10/11, Intune, SCCM, WSUS, Microsoft 365, Entra ID (SSO/MFA), and enterprise AI tools.

Infrastructure & Networking Skills:

• Experience in server room operations (racking, power/cooling), virtualization (VMware/Hyper-V), LAN/WAN architecture, firewalls, ZTNA, and syslog monitoring.

Personal Qualities:

• All-rounder capability balancing high‑level strategic planning with hands‑on troubleshooting in server and network environments.

Good to Have:

• ITIL, Network+/CCNA/CCNP, Microsoft (MCSA/MCSE), or PMP certifications. Prior public sector experience (WoG/IM8) is advantageous