Infrastructure Engineer

DIGITAL BIZ SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Digital Biz Solutions PTE. LTD. is seeking an IT Infrastructure Engineer to design, implement, operate, and maintain secure ICT infrastructure across client projects while delivering end-user technical support.

You will manage servers, cloud services, networks, and endpoints, ensuring high availability and security. Key responsibilities include monitoring performance, patching, DR planning, automation, and governance adherence, plus hands-on support for onboarding, collaboration tools, and

Qualifications

• Degree or Diploma in Computer Science, Computer Engineering, Information Technology, or equivalent.
• Professional certifications in AWS, Azure, CCNA, or ITIL v3 Foundation are advantageous.
• Relevant experience designing, deploying, and managing enterprise ICT infrastructure, including cloud services (e.g., AWS).
• Strong technical knowledge of network technologies (LAN, WAN, SDN, etc.) as a primary practice area; knowledge of supporting areas such as infrastructure security is beneficial.
• Proactive and dedicated, with leadership and multitasking capabilities; able to work independently with minimal supervision.
• Experience in contract and vendor management.
• Strong communication skills (written and verbal) with the ability to present ideas and engage stakeholders effectively.
• Team player with strong organisational and people-handling skills.

Responsibilities

• Design, implement, administer, and support server, cloud, network, endpoint, and platform infrastructure across multiple client environments.
• Monitor infrastructure health, availability, capacity, and performance to ensure reliable service delivery.
• Perform system upgrades, patch management, backup, disaster recovery, and infrastructure lifecycle management.
• Implement infrastructure automation and operational improvements to enhance efficiency and reliability.
• Ensure compliance with applicable security policies, standards, and governance requirements.
• Support infrastructure projects including cloud migration, technology refresh, and system implementation initiatives.
• Provide Level 1 and Level 2 technical support for end-user computing devices, OS, productivity applications, collaboration tools, printers, and peripherals.
• Troubleshoot and resolve hardware, software, network connectivity, and access-related issues within SLAs.
• Support onboarding/offboarding activities, workstation provisioning, software installation, account setup, and access configuration.
• Assist users with enterprise collaboration platforms, email, remote access, and workplace technology services.
• Escalate complex incidents to specialised teams, coordinate resolution.
• Maintain accurate documentation of incidents, service requests, procedures, and knowledge articles.
• Support IT service continuity by participating in after-hours support and maintenance windows.
• Work closely with client stakeholders, internal project teams, vendors, and service providers to deliver quality ICT services.
• Provide technical advice and user guidance to improve IT adoption and user experience.
• Identify recurring issues and recommend preventive measures and service improvements.

Skills

Cloud services

Networking

Leadership

Multitasking

Communication

Vendor management

Independent work

IT service continuity

Proactive

Team player

Education

Degree or Diploma in Computer Science/Engineering/IT

Tools

AWS

Azure

CCNA

ITIL v3 Foundation

Job description

The IT Infrastructure Engineer is responsible for designing, implementing, operating, and maintaining secure, reliable, and scalable ICT infrastructure to support business operations and digital services across various client projects. The role also provides end-user technical support to ensure users can effectively utilise IT systems, devices, and enterprise services.

Key Responsibilities

1) Infrastructure Support

• Design, implement, administer, and support server, cloud, network, endpoint, and platform infrastructure across multiple client environments.
• Monitor infrastructure health, availability, capacity, and performance to ensure reliable service delivery.
• Perform system upgrades, patch management, backup, disaster recovery, and infrastructure lifecycle management.
• Implement infrastructure automation and operational improvements to enhance efficiency and reliability.
• Ensure compliance with applicable security policies, standards, and governance requirements (client and industry-aligned).
• Support infrastructure projects including cloud migration, technology refresh, and system implementation initiatives.

2) End User Support

• Provide Level 1 and Level 2 technical support for end-user computing devices, operating systems, productivity applications, collaboration tools, printers, and peripherals.
• Troubleshoot and resolve hardware, software, network connectivity, and access-related issues within agreed service levels (SLAs).
• Support onboarding and offboarding activities, including workstation provisioning, software installation, account setup, and access configuration.
• Assist users with enterprise collaboration platforms, email, remote access, and workplace technology services.
• Escalate complex incidents to specialised support teams or vendors and coordinate issue resolution.
• Maintain accurate documentation of incidents, service requests, technical procedures, and knowledge articles.
• Support IT service continuity by participating in after-hours support, maintenance windows, or incident response when required.

3) Stakeholder & Service Management

• Work closely with client stakeholders, internal project teams, vendors, and service providers to deliver quality ICT services across concurrent engagements.
• Provide technical advice and user guidance to improve IT adoption and user experience.
• Identify recurring issues and recommend preventive measures and service improvements.

Required Skills & Experience

• Degree or Diploma in Computer Science, Computer Engineering, Information Technology, or equivalent.
• Professional certifications in AWS, Azure, CCNA, or ITIL v3 Foundation are advantageous.
• Relevant experience designing, deploying, and managing enterprise ICT infrastructure, including cloud services (e.g., AWS).
• Strong technical knowledge of network technologies (LAN, WAN, SDN, etc.) as a primary practice area; knowledge of supporting areas such as infrastructure security is beneficial.
• Proactive and dedicated, with leadership and multitasking capabilities; able to work independently with minimal supervision.
• Experience in contract and vendor management.
• Strong communication skills (written and verbal) with the ability to present ideas and engage stakeholders effectively.
• Team player with strong organisational and people-handling skills.