L1 Engineer (Shift) TMFT

YOUYI TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

YOUYI TECHNOLOGY PTE. LTD. is seeking an IT System Support Technician to monitor and maintain system hardware and software, ensuring uptime per SLA. You will respond to incidents on-site, perform basic repairs, and manage tickets to closure.

Ideal candidates have Higher NITEC in Electrical, Electronics, IT or equivalent, with experience in IT support and hardware maintenance. Networking and database basics are advantageous, and aviation-related experience is a plus. Training will be provided.

Qualifications

• Higher NITEC in Electrical, Electronics, IT or equivalent.
• Relevant experience in IT system support and hardware maintenance.
• Basic knowledge in Networking and Database management will be added advantage.
• Airport operations background will be added advantage.

Responsibilities

• Round the clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments.
• Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements.
• Create / update and track ticket in ticketing tool to closure observing SLA commitments.
• Coordinate and work with third-party supplier or other contractors to identify the causes of issues that may affect the proper functioning of the System.
• Liaise and work closely with customer to address service concerns and to solve technical problems.
• Work with technical team to resolve more advanced issues when necessary.
• Perform Install / Move / Add / Change (IMAC) activities as tasked.
• Ensure all material are properly documented and handed over during shift changes.

Skills

IT system support

Hardware maintenance

Troubleshooting

Communication

Interpersonal skills

Self-starter

Teamwork

On-site incident response

Education

Higher NITEC in Electrical/Electronics/IT or equivalent

Job description

Job Description

• Round the clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments
• Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements
• Create / update and track ticket in ticketing tool to closure observing SLA commitments
• Escalate when necessary in accordance to escalation matrix
• Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
• Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.
• Liaise and work closely with customer to address service concerns and to solve technical problems.
• Work with technical team to resolve more advanced issues when necessary
• Perform Install / Move / Add / Change (IMAC) activities as tasked
• Ensure all material are properly documented and handed over during shift changes
• Perform any ad-hoc duties as assigned
• Build sustainable relationships and engage customers by taking the extra mile.

Job Requirements

• Higher NITEC in Electrical, Electronics, IT or equivalent
• Singapore Citizen or PR preferred
• Relevant experience in IT system support and hardware maintenance
• Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage
• Basic knowledge in Networking and Database management will be added advantage
• Airport operations background will be added advantage
• Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges
• Ability to work responsibly, independently and in a team
• Able to interact with all levels of people and work under stress
• Training will be provided

Working hours

• Rotating 12 hrs shift or as assigned
• Week 1: work 3 days, rest 2 days, work 2 days, rest 3 days
• Week 2: work 2 days, rest 2 days, work 3 days, rest 2 days
• Week 3: work 2 days, rest 3 days, work 2 days, rest 2 days