IT Helpdesk Specialist | 12-Hour Rotational Support

RAPSYS TECHNOLOGIES PTE LTD; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE LTD is seeking an IT Helpdesk/Call Center professional to deliver frontline technical support and customer service in a dynamic setting. You will handle calls and emails, troubleshoot basic hardware/software/network issues, and document resolutions for end users.

The role requires at least 1 year of IT helpdesk experience, strong problem-solving abilities, and excellent English communication, with willingness to work 12-hour rotational shifts including weekends and

Qualifications

• 1 year of IT helpdesk or call center experience.
• Strong problem-solving skills with attention to detail.
• Excellent verbal and written English communication.

Responsibilities

• Respond to incoming helpdesk calls and emails promptly.
• Troubleshoot hardware, software, and network issues for end users.
• Log and track incidents using ticketing systems.
• Escalate complex issues to higher-level support as needed.
• Provide clear documentation of solutions and processes.

Skills

IT helpdesk

Customer service

English communication

Problem solving

Team player

Job description

RAPSYS TECHNOLOGIES PTE LTD is seeking an IT Helpdesk/Call Center professional to deliver frontline technical support and customer service in a dynamic setting. You will handle calls and emails, troubleshoot basic hardware/software/network issues, and document resolutions for end users.

The role requires at least 1 year of IT helpdesk experience, strong problem-solving abilities, and excellent English communication, with willingness to work 12-hour rotational shifts including weekends and