IT Helpdesk Specialist - 12h Rotations

RAPSYS TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 24,000 - 40,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE. LTD. is seeking a Call Centre/Helpdesk Support agent to handle incoming inquiries by phone, email and webchat, perform first-line troubleshooting, manage events via monitoring consoles, and provide timely updates.

You will log incidents, reset passwords, broadcast notifications, and route issues to higher tiers, ensuring escalation until resolution within the service level agreement, across a 12-hour rotating shift.

Qualifications

• High school diploma or equivalent.
• Experience / knowledge in IT support will be a major plus.
• Willingness to work a 12-hour rotating shift.

Responsibilities

• Respond to incoming inquiries/incident/request/alerts (Call, Email, Webchat, IVR handling, Monitoring consoles)
• 1st level troubleshooting of in supported systems i.e. Workplace; Server; Network
• Record and manage all transactions/cases in Service Management System
• Broadcast notifications to the relevant parties and provide timely status updates
• Ensure daily tasks are executed according to the Standard Operation Procedure

Skills

IT support experience

Customer service

Education

High school diploma or equivalent

Tools

Microsoft 365

Secure Access Service Edge

Point of Sale

Security event monitoring

Job description

RAPSYS TECHNOLOGIES PTE. LTD. is seeking a Call Centre/Helpdesk Support agent to handle incoming inquiries by phone, email and webchat, perform first-line troubleshooting, manage events via monitoring consoles, and provide timely updates.

You will log incidents, reset passwords, broadcast notifications, and route issues to higher tiers, ensuring escalation until resolution within the service level agreement, across a 12-hour rotating shift.