On-Site IT Service Desk - 12h Rotational Shift (Singapore)

Rapsys Technologies Pte Ltd.; Singapore; On-site; SGD 26,000 - 42,000; Full time

Job summary

Rapsys Technologies Pte Ltd in Singapore is seeking a dedicated Service Desk professional to join our team on a 12-hour rotational shift, with work-from-office mode. You will play a key role in delivering IT support and maintaining smooth operations in a dynamic environment.

Responsibilities include responding to inquiries and incidents via call, email, webchat and IVR; first-level troubleshooting of Workplace, Server, Network and Microsoft 365; monitoring security edge and system performance;

Qualifications

• 12-hour rotating shift availability
• Experience/knowledge in IT support is a plus
• Located in Singapore

Responsibilities

• Respond to inquiries/incidents/requests/alerts via call, email, webchat, IVR
• 1st-level troubleshooting of Workplace, Server, Network, Microsoft 365
• Secure Access Service Edge
• Monitor POS/server/network availability and performance
• Log and route to higher tier or Resolver Team(s)
• Record and manage all transactions/cases in the Service Management System
• Broadcast notifications to relevant parties
• Provide status updates and follow up on cases escalated until SLA closure
• Execute daily tasks according to the Standard Operation Procedure

Skills

IT support

Customer service

Troubleshooting

Monitoring

Communication

Education

High school diploma or equivalent

Job description

Rapsys Technologies Pte Ltd in Singapore is seeking a dedicated Service Desk professional to join our team on a 12-hour rotational shift, with work-from-office mode. You will play a key role in delivering IT support and maintaining smooth operations in a dynamic environment.

Responsibilities include responding to inquiries and incidents via call, email, webchat and IVR; first-level troubleshooting of Workplace, Server, Network and Microsoft 365; monitoring security edge and system performance;