Helpdesk & Call Centre Support Specialist

RAPSYS TECHNOLOGIES PTE LTD; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE LTD is seeking a dedicated Call Centre/Helpdesk Support professional to be the first point of contact for clients, delivering timely assistance and solutions to ensure customer satisfaction in a fast-paced environment.

You will handle calls, log queries in the ticketing system, provide accurate information, and escalate issues when needed. 12-hour rotational shifts are part of the role, with a focus on service excellence.

Qualifications

• Minimum 1 year of experience in call centre or helpdesk roles.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm under pressure.
• Team player with a positive attitude.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Log and track customer queries in the ticketing system.
• Provide accurate information and resolve issues within set timelines.
• Escalate unresolved issues to relevant teams when necessary.
• Follow up with customers to ensure their concerns are addressed.
• Work on a 12-hour rotational shift schedule as assigned.

Skills

Call center experience

Communication skills

Problem solving

Team player

Attention to detail

Tools

Ticketing system

Job description

RAPSYS TECHNOLOGIES PTE LTD is seeking a dedicated Call Centre/Helpdesk Support professional to be the first point of contact for clients, delivering timely assistance and solutions to ensure customer satisfaction in a fast-paced environment.

You will handle calls, log queries in the ticketing system, provide accurate information, and escalate issues when needed. 12-hour rotational shifts are part of the role, with a focus on service excellence.