IT Helpdesk & Endpoints Specialist

LUMINA ADVISORY & GLOBAL SEARCH PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

Lumina Advisory & Global Search Pte. Ltd. is seeking an IT support professional to provide first-level assistance for hardware, software, user accounts, network, printers, and cloud apps.

You will handle devices including Windows PCs, Macs, iPhones, iPads, and various office IT equipment, and assist with onboarding. The role covers troubleshooting for LAN, Wi‑Fi, VPN, DNS, DHCP, and endpoint security basics, plus asset tracking, software installation, and security policy compliance.

Qualifications

• Higher Nitec, Diploma, or Degree in Information Technology, Computer Studies, Information Systems, or a related discipline.
• 1–3 years of IT support, helpdesk, desktop support, or field support experience.
• Ability to work under pressure.

Responsibilities

• Provide first-level IT support for hardware, software, user accounts, network, printers, LarkSuite, Google Workspace, and application-related issues.
• Support devices including Windows laptops/desktops, Apple MacBooks, iPhones, iPads, Android devices, and various office IT equipment.
• Perform basic network troubleshooting tasks such as LAN, Wi‑Fi, VPN, DNS, DHCP, IP address verification, patching, and network printer support.
• Assist with employee onboarding and off-boarding processes, including device preparation, account setup, access requests, account disablement, and asset collection.
• Maintain accurate records of IT assets, tracking device assignment, returns, repairs, warranty status, and replacements.
• Install approved software and help identify non-standard or unauthorized software installations.
• Support basic endpoint security controls, including monitoring antivirus status, OS patching, device encryption, and reviewing local admin rights.
• Escalate unresolved technical issues to the Senior IT Executive or the Regional IT Operations Lead as necessary.

Skills

Work under pressure

Adaptability

Education

Higher Nitec / Diploma / Degree in IT related field

Tools

LarkSuite

Google Workspace

Windows

macOS

Job description

Lumina Advisory & Global Search Pte. Ltd. is seeking an IT support professional to provide first-level assistance for hardware, software, user accounts, network, printers, and cloud apps.

You will handle devices including Windows PCs, Macs, iPhones, iPads, and various office IT equipment, and assist with onboarding. The role covers troubleshooting for LAN, Wi‑Fi, VPN, DNS, DHCP, and endpoint security basics, plus asset tracking, software installation, and security policy compliance.