IT Field Support Engineer (L2 End-User Services)

RMA Contracts Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

RMA Contracts Pte Ltd in Singapore is seeking an on-site EUC/Desktop Support specialist to join our IT team. You will resolve Windows OS, M365 and device issues, support Intune and Entra ID, and ensure smooth meeting room technology operations.

You will install, configure and maintain end-user devices, manage incidents within SLA, and contribute to asset management and documentation to keep IT services reliable for staff.

Qualifications

• Diploma or degree in IT, CS, engineering, or related field.
• Minimum 2 years in EUC L2, desktop support or service desk.
• Proficient with Windows OS, M365, Intune and Entra ID.
• Experience with desktops, laptops, printers, peripherals and meeting room tech.

Responsibilities

• Provide onsite Level 2 EUC and desktop support.
• Troubleshoot Windows OS, Microsoft 365, hardware, software, printers and peripherals.
• Support Intune, Entra ID, meeting rooms and collaboration tools.
• Install, configure, deploy and maintain end-user devices.
• Handle incidents, service requests and escalations within SLA.
• Support user onboarding, device setup and software installation.
• Manage IT assets, inventory, tracking and handover.
• Maintain technical documentation and support records.

Skills

Troubleshooting

Communication

Customer service

On-site support

Education

Diploma or Degree in IT, Computer Science, Engineering, or related field

Tools

Windows OS

Microsoft 365 / M365

Intune

Entra ID

Printers & peripherals

Asset management

Deep Freeze

Job description

Responsibilities

• Provide onsite Level 2 EUC and desktop support
• Troubleshoot Windows OS, Microsoft 365, hardware, software, printers, and peripherals
• Support Intune, Entra ID, meeting rooms, collaboration tools, and Deep Freeze
• Install, configure, deploy, and maintain end-user devices
• Handle incidents, service requests, and escalations within SLA
• Support user onboarding, device setup, and software installation
• Manage IT assets, inventory, tracking, and handover
• Maintain technical documentation and support records

Requirements

• Diploma or Degree in IT, Computer Science, Engineering, or related field
• Minimum 2 years of relevant experience in EUC L2, Desktop Support, Service Desk, or IT Infrastructure Support
• Knowledge of Windows OS, Microsoft Office / M365, Intune, and Entra ID
• Experience supporting desktops, laptops, printers, peripherals, and meeting room technologies
• Knowledge of asset management
• Microsoft, ITIL, or CompTIA certification is advantageousGood troubleshooting, communication, and customer service skills