IT Field Support Engineer (L2 End-User Services)

RMA CONTRACTS PTE. LTD.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

RMA CONTRACTS PTE. LTD. in Singapore is seeking an onsite IT Support professional to deliver Level 2 EUC and desktop support across devices and peripherals.

You will troubleshoot Windows OS, M365, Intune, Entra ID, and meeting room tech, install and maintain end-user devices, and manage incidents within SLA while supporting onboarding and asset tracking.

Qualifications

• Diploma or degree in IT related field.
• At least 2 years in EUC L2 / Desktop Support.
• Proficiency in Windows OS and M365 suite.
• Experience with Intune and Entra ID.
• Experience with printers, peripherals, and meeting room tech.
• IT asset management knowledge; relevant certifications advantageous.

Responsibilities

• Provide onsite Level 2 EUC and desktop support.
• Troubleshoot Windows OS, Microsoft Office / M365, hardware, software, printers, and peripherals
• Support Intune, Entra ID, meeting rooms, collaboration tools.
• Install, configure, deploy, and maintain end-user devices.
• Handle incidents, service requests, and escalations within SLA.
• Support user onboarding, device setup, and software installation.
• Manage IT assets, inventory, tracking, and handover.
• Maintain technical documentation and support records.

Skills

EUC L2 experience

Desktop support

Customer service

Troubleshooting

Onboarding

Education

Diploma or Degree in IT/CS/Engineering

Tools

Windows OS

Microsoft 365 / M365

Intune

Entra ID

Meeting room tech

IT asset management tools

Job description

Responsibilities

• Provide onsite Level 2 EUC and desktop support
• Troubleshoot Windows OS, Microsoft 365, hardware, software, printers, and peripherals
• Support Intune, Entra ID, meeting rooms, collaboration tools, and Deep Freeze
• Install, configure, deploy, and maintain end-user devices
• Handle incidents, service requests, and escalations within SLA
• Support user onboarding, device setup, and software installation
• Manage IT assets, inventory, tracking, and handover
• Maintain technical documentation and support records

Requirements

• Diploma or Degree in IT, Computer Science, Engineering, or related field
• Minimum 2 years of relevant experience in EUC L2, Desktop Support, Service Desk, or IT Infrastructure Support
• Knowledge of Windows OS, Microsoft Office / M365, Intune, and Entra ID
• Experience supporting desktops, laptops, printers, peripherals, and meeting room technologies
• Knowledge of asset management
• Microsoft, ITIL, or CompTIA certification is advantageousGood troubleshooting, communication, and customer service skills