Assistant Executive (IT) - Technical Support (L1, L2)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 30,000 - 48,000; Full time

Job summary

TRUST RECRUIT PTE. LTD. in Singapore seeks an IT Support / Helpdesk specialist to provide end-user and desktop support, incident management, and Ivanti endpoint operations. You will handle onboarding, patching, and device health checks while assisting in security and infrastructure tasks.

The role covers ITSM ticketing, basic networking, and proactive service improvements, with opportunities for growth in a dynamic digital workplace environment.

Qualifications

• Minimum 1 year experience in IT Support / Helpdesk / Desktop support hands-on experience
• Diploma / Degree holders in IT or related discipline
• Hands-on experience with Windows OS, Ivanti preferred, ITSM / Ticketing systems
• Basic knowledge of networking, IT security, and infrastructure

Responsibilities

• End-User & Desktop Support (L1 / L2) for desktops, laptops, mobile devices, printers and peripherals
• Manage incidents, service requests and problem records in ITSM system
• Ivanti Endpoint Management & Operations: onboarding, deployment, patching and health checks
• Support endpoint security controls, access provisioning and compliance evidence gathering
• Provide basic server, network and application support, coordinate with vendors
• Perform daily IT BAU tasks, maintain asset inventory and documentation
• Provide user guidance and training on IT tools and security practices

Skills

Windows OS

End-user support

ITSM / Ticketing

Ivanti Endpoint management

Networking basics

Security basics

Education

Diploma or Degree in IT

Tools

Ivanti Endpoint

ITSM software

Oracle

Microsoft SQL Server

Job description

Job Responsibilities

1. End‑User & Desktop Support (L1 / L2)

• Provide first‑and second‑level IT technical support to end‑users including desktops, laptops, mobile devices, printers, and peripherals.
• Diagnose and resolve hardware, software, OS, and application issues within defined SLA timelines.
• Perform onsite and remote troubleshooting, escalation, and follow‑up to ensure timely issue resolution.

2. Service Management & Ticketing Operations

• Manage incidents, service requests, and problem records through the IT Service Management (ITSM) / ticketing system.
• Ensure tickets are properly logged, categorized, prioritized, documented, and closed in accordance with IT service procedures.
• Track recurring issues and assist in problem root‑cause analysis and preventive actions.
• Support SLA monitoring, reporting, and service improvement initiatives.

3. Ivanti Endpoint Management & Operations

• Support daily operations of the Ivanti Endpoint / Neurons platform, including:
• Endpoint onboarding and device lifecycle management
• Software deployment and patching activities
• Endpoint health checks and compliance statusmonitoring
• Assist in Windows OS patching, application updates, and remediation tasks as scheduled.
• Perform endpoint troubleshooting for non‑compliant or unmanaged devices.

4. Security & Compliance Support

• Support implementation of endpoint security controls including antivirus, encryption, and configuration baselines.
• Assist in access provisioning, de‑provisioning, and device hardening activities.
• Provide operational support during security reviews, audits, and compliance checks (e.g. evidence gathering, screenshots, logs).
• Escalate security incidents or abnormal system behaviour to relevant IT teams or vendors.

5. Infrastructure & Application Support

• Provide basic support for server, network, and infrastructure components, including user access, connectivity, and application availability.
• Assist in operational support for enterprise applications, databases, and backend systems (e.g. Oracle, Microsoft SQL Server) where applicable.
• Coordinate with outsourced vendors and internal IT teams for issue resolution and changes.

6. IT Operations & Maintenance

• Perform daily IT BAU operational tasks, including system checks, housekeeping, and routine maintenance.
• Maintain IT asset inventory, endpoint records, and documentation.
• Support technology refresh, device replacement, and migration activities.
• Prepare and maintain technical documentation, SOPs, and user guides.

7. User Enablement & Continuous Improvement

• Provide user guidance and basic training on IT tools, security practices, and systems.
• Identify opportunities for process improvement, automation, and operational efficiency.
• Support IT initiatives related to digital workplace, endpoint modernization, and service quality improvement.

Job Requirements

• Preferably with minimum 1 year experience in IT Support / Helpdesk / Onsite / Desktop support hands‑on experience
• Diploma / Degree holders in IT or related discipline
• Hands‑on experience with: Windows OS (Desktop & Server), Endpoint management tools (Ivanti preferred), ITSM / Ticketing systems
• Basic knowledge of networking, IT security, and infrastructure