IT Executive (Infra & EUC)_2 years Contract

CREDIT COUNSELLING SINGAPORE; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

CREDIT COUNSELLING SINGAPORE is seeking an IT Executive (EUC and Infrastructure) to deliver a secure and reliable technology environment for the organisation. This hands-on role covers end-user computing, cloud, servers, networks and business-critical systems, with opportunities to improve services and grow technical capabilities.

You will be the first point of contact for users, manage Windows Server environments, Hyper-V, Azure, Active Directory and network devices, and coordinate with vendors

Qualifications

• Experience delivering IT support across Windows and cloud environments.
• Familiarity with virtualization and Azure cloud.
• Experience with network infrastructure and security.

Responsibilities

• Serve as first point of contact for end users via phone, email, Teams and ticketing system.
• Configure, deploy, support and maintain end-user devices and software.
• Plan and deliver software upgrades and OS deployments.
• Monitor infrastructure health and ensure reliable operations.
• Maintain IT asset records and lifecycle management.
• Review and implement IT policies for infrastructure and end user related areas.
• Design and optimise Windows Server environments to support operations.
• Administer Hyper-V and Azure environments.
• Oversee CCTV and NAS operations, backups and recovery readiness.
• Manage network devices (Cisco, Fortinet) and Active Directory.
• Administer IP telephony solutions and upgrades.
• Implement system monitoring for performance and security.
• Resolve Windows Server issues and coordinate with vendors.

Skills

End-user computing

Cloud infrastructure

Server administration

Network administration

IT service management

Troubleshooting

Security

Policy enforcement

Education

Bachelor's degree in IT/Computer Science

Tools

Windows Server 2016-2022

Hyper-V

Microsoft Azure

Active Directory

Group Policy

Intune

CCTV systems

NAS

Druva

Microsoft 365

Azure Backup

Cisco switches

Fortinet firewall

IP telephony

Job description

As an IT Executive (EUC and Infrastructure), you will playa key role in delivering a reliable, secure and user-friendly technology environment across the organisation. This hands-on position offers broad exposure across end-user computing, cloud, servers, networks, and business-critical systems, with opportunities to improve services, introduce better ways of working and grow your technical capabilities.

• Serve as the first point of contact for end users seeking technical assistance through phone, email, Microsoft Teams and the ticketing system; provide timely support and maintain accurate case records through resolution.
• Configure, deploy, support and maintain end-user hardware and software, including PCs, laptops, mobile devices, printers and copiers, Windows operating systems and business applications.
• Collaborate with the IT team to plan and deliver software upgrades, operating system deployments and technology refreshes across laptops and mobile devices.
• Monitor infrastructure health and availability on a daily and weekly basis, proactively identifying issues and taking action to maintain reliable operations.
• Maintain accurate IT asset records and support the full asset lifecycle, including routine inventory updates and secure disposal.
• Review, refine and operationalise Infrastructure and End User related policies.
• Design, maintain and optimise Windows Server2016-2022 environments to support secure, reliable and high-performing operations.
• Administer and optimise Hyper-V virtualisation and Microsoft Azure cloud environments.
• Oversee CCTV and NAS operations, including regular reviews of backup and recovery readiness and the supporting policies, to strengthen service resilience and data protection.
• Manage network infrastructure such as CISCO switches and access points, Fortinet firewall, etc.
• Manage Active Directory, Group policies, Microsoft In Tune, etc
• Administer and enhance IP telephony solutions, leading upgrades and improvements that support evolving business operations.
• Administer backup solutions across Druva, Microsoft 365 and Azure Backup to maintain dependable data protection and recovery capabilities.
• Implement system monitoring solutions that provide early visibility of performance and security issues, enabling proactive investigation and resolution.
• Investigate and resolve Windows Server issues, restoring stable service and addressing underlying causes to reduce recurrence.
• Coordinate with third-party vendors, IT providers, and external support for effective service delivery
• Support monthly server patching and carry out checks after updates.
• Assist with the annual power shutdown and check that systems are operating normally after power is restored.
• Contribute to other IT initiatives that support organisational priorities, service improvement and the continued development of the technology environment.