IT Executive

E M SERVICES PRIVATE LIMITED; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

E M SERVICES PRIVATE LIMITED is seeking a hands-on IT Support professional in Singapore to deliver day-to-day technical assistance and resolve hardware, software, network and Microsoft 365 issues.

You will manage user accounts, device provisioning, onboarding/offboarding, IT assets and participate in security, governance and digitalisation initiatives, leveraging AI tools like Microsoft Copilot to boost productivity.

Qualifications

• Diploma or Degree in IT or related field.
• Minimum 3 years hands-on IT support experience.
• Good working knowledge of Windows, Microsoft 365, networking and end-user computing.
• Experience with Microsoft Entra ID, Intune and cybersecurity tools.

Responsibilities

• Provide day-to-day IT support and troubleshoot hardware, software, network, Microsoft 365 and end-user issues.
• Manage user accounts, access rights, endpoint devices, and employee IT onboarding and offboarding.
• Manage IT assets, including inventory, equipment issuance, replacement and disposal.
• Coordinate with IT vendors and service providers on incidents, maintenance, system support and issue resolution.
• Provide operational support for Town Council business applications and IT infrastructure.
• Support cybersecurity activities, including security incidents, patching, endpoint compliance and security awareness.
• Maintain IT documentation and support IT audits, governance and compliance activities.
• Participate in IT projects, system implementations, process improvements and digitalisation initiatives.
• Liaise with HQ IT and relevant stakeholders on IT operations and technology initiatives.
• Leverage AI and digital tools, including Microsoft Copilot, to improve productivity, documentation and work processes.

Skills

IT support

Troubleshooting

Communication

Independent worker

Education

Diploma/Degree in IT or CS

Tools

Windows

Microsoft 365

Intune

Power Automate

Power BI

Microsoft Entra ID

Job description

Job Responsibilities

• Provide day-to-day IT support and troubleshoot hardware, software, network, Microsoft 365 and end-user issues.
• Manage user accounts, access rights, endpoint devices, and employee IT onboarding and offboarding.
• Manage IT assets, including inventory, equipment issuance, replacement and disposal.
• Coordinate with IT vendors and service providers on incidents, maintenance, system support and issue resolution.
• Provide operational support for Town Council business applications and IT infrastructure.
• Support cybersecurity activities, including security incidents, patching, endpoint compliance and security awareness.
• Maintain IT documentation and support IT audits, governance and compliance activities.
• Participate in IT projects, system implementations, process improvements and digitalisation initiatives.
• Liaise with HQ IT and relevant stakeholders on IT operations and technology initiatives.
• Leverage AI and digital tools, including Microsoft Copilot, to improve productivity, documentation and work processes.

Requirements

• Diploma or Degree in Information Technology, Computer Science or a related discipline.
• Minimum 3 years of relevant hands-on experience in IT support, IT operations, system administration or a similar role.
• Good working knowledge of Windows, Microsoft 365, networking and end-user computing.
• Experience with Microsoft Entra ID, Intune, endpoint management and cybersecurity tools.
• Experience with Microsoft Power Automate and/or Power BI for process automation, reporting or data visualisation would be an added advantage.
• Tech-savvy and comfortable using AI tools such as Microsoft Copilot for productivity, problem-solving and day-to-day work.
• Strong troubleshooting and problem-solving skills, with the ability to work independently and take ownership of issues through resolution.
• Good communication and interpersonal skills, with the ability to work effectively with users, vendors and stakeholders.
• Service-oriented, organized and willing to learn and adopt new technologies.