IT Executive

SINGAPORE RED CROSS SOCIETY; Singapore; In loco; SGD 40.000 - 70.000; Tempo pieno

Descrizione del lavoro

SINGAPORE RED CROSS SOCIETY seeks an IT professional to provide day-to-day IT support and maintain infrastructure, including computers, network devices, telephony systems, and cloud-based services.

You will handle end-user support, inventory, network management, and system administration with Google Workspace and Microsoft 365, along with monitoring tools and documentation.

Competenze

• Diploma/Degree in IT or related field.
• CompTIA A+ certification is a plus.
• 2–4 years in IT support and infrastructure management.
• Experience with Google Workspace preferred.
• Experience managing firewalls and network infrastructure preferred.
• Experience in IT project management is an advantage.

Mansioni

• Provide technical end-user support for hardware, software, and network issues.
• Troubleshoot desktops, laptops, printers, and peripherals.
• Set up and maintain IT equipment for in-office and remote users.
• Maintain IT documentation and troubleshooting procedures.
• Maintain and update the asset inventory; conduct regular audits.
• Manage IT equipment lifecycle from procurement to decommissioning.
• Manage network infrastructure including routers, switches, and wireless access points.
• Monitor uptime of devices including firewall, WiFi APs, printers, and IoT devices.
• Review firewall and network logs to detect threats and mitigate risks.
• Manage Google Workspace and Microsoft 365 user accounts.
• Use Datto and Kaseya 365 to monitor threats and Windows updates, and provide remote assistance.
• Document IT configurations, network diagrams, and system procedures.

Conoscenze

IT Support

Network Administration

Google Workspace

Microsoft 365

Formazione

Diploma in IT

CompTIA A+

Strumenti

Datto

Kaseya 365

Descrizione del lavoro

JOB PURPOSE

To provide day-to-day IT support, managing and maintaining IT infrastructure, , including computers, network devices, telephone systems and cloud-based services.

Principal Accountabilities

End-User IT Support & Maintenance

• 1. Provide technical support to end-users for hardware, software, and network-related issues.
• 2. Troubleshoot and resolve issues related to desktops, laptops, printers, and other peripherals.
• 3. Set up and maintain IT equipment for both in-office and remote users.
• 4. Maintain IT documentation, including user guides and troubleshooting procedures.

Inventory Management

• 1. Maintain and update the asset inventory, ensuring all software and hardware components are tracked.
• 2. Conduct regular audits to ensure IT assets are accounted for and up to date.
• 3. Manage IT equipment lifecycle, including procurement, deployment, and decommissioning.

Network Management

• 1. Manage and maintain the organization’s network infrastructure, including routers, switches, and wireless access points.
• 2. Monitor uptime of devices in the organisation, including but not limited to firewall, WiFi access points, printers, and IOT devices
• 3. Conduct regular reviews of firewall and network logs to detect and mitigate security threats.

IT Systems Administration

• 1. Manage Google Workspace, and Microsoft 365 platforms for user account management.
• 2. Utilise Datto, Kaseya 365 to monitor for threats, Windows updates, and offer remote assistance
• 3. Document IT configurations, network diagrams, and system procedures to ensure knowledge continuity.

Job Specification

Qualifications and Experience:

• 1. Diploma/Degree in Information Technology, Computer Science, or related field.
• 2. Candidates with CompTIA certification(s), such as CompTIA A+, is a plus
• 3. At least 2-4 years of experience in IT support and infrastructure management.
• 4. Experience with Google Workspace is preferred.
• 5. Experience managing firewalls and network infrastructure is preferred
• 6. Experience in IT project management is an advantage.