IT Engineer (Manufacture)

Elitez India; Singapore; Hybrid; SGD 45,000 - 75,000; Full time

Job summary

Elitez India is seeking an IT Support Engineer to provide on-site and remote L1/L2 support for plant IT systems, including MOM/MES applications. You will troubleshoot incidents, escalate when needed, and help integrate MES/MOM with ERP and shop-floor OT environments.

The role involves change management, plant rollouts, migrations, and maintaining assets, logs and documentation. Travel across regional sites is required.

Qualifications

• Bachelor's degree in CS/IT/Engineering or equivalent.
• 1–2 years of IT resource experience in manufacturing.
• Exposure to MOM/MES platforms and OT/IT concepts.

Responsibilities

• Provide on-site and remote L1/L2 support for plant IT systems, including MOM/MES apps.
• Troubleshoot incidents and escalate to regional/global teams when needed.
• Support integration between MES/MOM, ERP and shop-floor/OT environments.
• Participate in testing, deployment support and release documentation.
• Support plant rollouts, upgrades and migrations of IT and MES/MOM components.
• Maintain IT asset inventories, user access records and technical docs.
• Assist plant users with training, onboarding and day-to-day IT queries.
• Prepare operational and incident reports for plant and regional stakeholders.
• Follow IT/OT cybersecurity and site safety procedures.
• Travel between sites in the region when required.

Skills

L1/L2 support

Manufacturing experience

Plant IT systems

Education

Bachelor's degree in CS/IT/Engineering

Tools

MOM/MES platforms

ISA-95

SQL & APIs

IIoT & Industry 4.0

IEC 62443 cybersecurity

ITIL knowledge

Job description

• Provide on-site and remote L1/L2 support for plant IT systems, including MOM/MES applications
• Troubleshoot and resolve incidents, escalating to regional or global teams when needed
• Support integration between plant systems (MES/MOM, ERP) and shop-floor/OT environments
• Take part in change management: testing, deployment support and release documentation
• Support plant rollouts, upgrades and migrations of IT and MES/MOM components
• Maintain IT asset inventories, user access records and technical documentation
• Support plant users with training, onboarding and day-to-day IT queries
• Prepare operational and incident reports for plant and regional stakeholders
• Follow IT/OT cybersecurity and site safety procedures
• Travel between sites in the region (e.g., by car) when required

Must-Have Requirements

• 1-2 years of experience as an IT resource in a manufacturing facility

Good-to-Have Skills

• Exposure to MOM/MES platforms (e.g., Siemens Opcenter, AVEVA, Apriso)
• Understanding of ISA-95 and OT/IT architecture
• SQL, APIs/web services and scripting
• IIoT, cloud and Industry 4.0 awareness; IEC 62443 cybersecurity knowledge
• Food, agri or process manufacturing experience
• ITIL or equivalent service management knowledge

Education and Certifications

• Bachelor's degree (or equivalent experience) in Computer Science, IT, Engineering or a related field
• Relevant IT or service management certifications are a plus [TBD]

Soft Skills

• Clear communication with plant and IT stakeholders
• Logical, structured troubleshooting
• Ownership, flexibility and a safety-first mindset