IT ENGINEER

SMARTT PRECISION MFG PTE LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

SMARTT PRECISION MFG PTE LTD. is seeking a hands-on IT systems support professional to help manage ERP, MES and WMS implementations, testing, deployment and ongoing maintenance across manufacturing operations.

You will coordinate UAT, assist with configuration, training and documentation, and work with various departments to translate operational needs into IT solutions while maintaining IT infrastructure and security practices.

Qualifications

• Diploma or Degree in Information Technology or related discipline, or equivalent practical experience.
• Hands-on IT operations, infrastructure support or application support experience.
• Experience with ERP, MES, WMS or manufacturing-related systems.
• Experience in system implementation, UAT, troubleshooting, training or maintenance.
• Knowledge of hardware, networking, operating systems, user access and IT security practices.

Responsibilities

• Support implementation, testing, deployment and maintenance of ERP, MES, WMS and related systems.
• Coordinate User Acceptance Testing (UAT), document issues and follow up on defects with IT and vendors.
• Assist with system configuration, user training, documentation and application support.
• Collaborate with Production, Engineering, Warehouse, Supply Chain and Finance to understand requirements.
• Support system upgrades, enhancements and integration activities under IT direction.
• Maintain and troubleshoot computers, laptops, printers, network devices, software and IT equipment.
• Provide timely technical support to employees and resolve hardware, software, connectivity and access issues.
• Maintain IT asset inventories, software licenses and equipment records.
• Implement Group IT policies, cybersecurity controls, endpoint protection and access management.
• Coordinate with IT on system implementation and assigned IT projects.

Skills

Analytical thinking

Troubleshooting

IT operations

Application support

UAT coordination

System implementation

Education

Diploma/degree in IT

Equivalent practical experience

Tools

Windows Server

Active Directory

Networking gear

Job description

About the role

This role provides comprehensive support for manufacturing systems, IT infrastructure, and technical operations. Supporting in the implementation, testing, deployment and maintenance of ERP, MES, WMS and other manufacturing-related systems, while maintaining IT infrastructure, managing IT assets, ensuring information security compliance, and coordinating IT projects across the organization.

Key responsibilities

• Support the implementation, testing, deployment and maintenance of ERP, MES, WMS and other manufacturing-related systems

• Coordinate User Acceptance Testing (UAT), document issues and follow up on system defects with Group IT and system vendors

• Assist with system configuration, user training, documentation and application support

• Work with Production, Engineering, Warehouse, Supply Chain, Finance and other departments to understand operational requirements

• Support system upgrades, enhancements and integration activities under the direction of the IT Manager and Group IT

• Maintain and troubleshoot computers, laptops, printers, network devices, software and other IT equipment

• Provide timely technical support to employees and resolve hardware, software, connectivity and access-related issues

• Maintain accurate IT asset inventories, software licence records and equipment assignment records

• Implement Group IT policies, cybersecurity controls, endpoint protection and user access management requirements

• Coordinate with the IT Manager and Group IT on system implementation and assigned IT projects

Requirements:

• Diploma or Degree in Information Technology, Computer Science, Information Systems or a related discipline, or equivalent relevant practical experience

• Relevant hands-on experience in IT operations, infrastructure support or application support

• Experience supporting ERP, MES, WMS or other manufacturing-related business systems

• Practical experience in system implementation, UAT, troubleshooting, user training or application maintenance

• Knowledge of computer hardware, networking, operating systems, user access management and IT security practices

• Strong analytical, problem-solving and troubleshooting abilities

• Able to work independently, prioritize tasks and respond effectively to urgent IT issues

• Manufacturing, semiconductor or precision engineering industry experience will be an advantage

• Experience working with Group IT teams, system integrators or external IT vendors will be an advantage