IT Desktop Engineer (shift working hour, 12 months agency contract)

PERSOL; Singapore; On-site; SGD 30,000 - 55,000; Full time

Job summary

PERSOL Singapore Pte Ltd is seeking a desktop / IT support professional to image and deploy desktop PCs and laptops, install hardware, and hand over devices to users. The role includes troubleshooting client platforms, handling incidents with timely updates, and performing service requests while monitoring SLAs.

You will also participate in platform upgrades, manage assets, and administer local servers to support software distribution and patch management.

Qualifications

• Experience imaging and deploying desktop PCs and laptops.
• Hands-on hardware installation (monitors, PC, webcam, etc.).
• Troubleshoot client platform problems and provide timely resolutions.
• Respond to incidents, provide status updates and permanent/temporary fixes.
• Handle service requests related to client platforms and maintain SLAs.
• Document configurations, monitor systems, and report on status to stakeholders.
• Participate in client platform implementation/upgrade projects.
• Perform asset management and keep asset records up to date.
• Manage local user accounts (create, reset, delete) and support software distribution.

Responsibilities

• Build/imaging of desktop PCs and laptops.
• Physically install hardware and hand over laptops to users.
• Troubleshoot client platform problems.
• Respond to incidents with timely status updates and resolutions.
• Handle service requests for client platforms.
• Monitor SLAs and maintain system configuration with reports.
• Contribute to client platform implementation/upgrade projects.
• Maintain asset records and perform asset management.
• Manage local user accounts and support software distribution.
• Perform local server administration to enable software distribution and patch management.

Skills

Desktop imaging

Hardware installation

Troubleshooting

Incident management

Service requests

SLA monitoring

Asset management

User account management

Server administration

Job description

Job Responsibilities:

• Responsible for the build/ imaging of desktop PCs and laptops.

• Responsible for the physical installation of hardware(monitors, PC, webcam etc), as well as the handover of laptops to users.

• Perform troubleshooting for client platform related problems.

• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

• Perform service request related to client platforms.

• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

• Involve in client platform implementation/upgrade project

• Perform asset management & update asset records.

• Perform user account management (e.g. Create password, reset & delete)

• Perform local server administration to facilitate software distribution & patch management service.

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies . You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd

RCB No. 200007268E EA License No. 01C4394 Reg. R23118506, Goh Li Min