Desktop Engineer (Pasir Panjang area)

Maestro Human Resource Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Maestro Human Resource Pte Ltd is seeking a Desktop Engineer on a 12-Month Contract. The role supports IMDA's EUC environment, end-user devices, and endpoint management, delivering reliable desktop services and governance.

You will work with users, vendors, and infrastructure teams on workplace technology initiatives. Responsibilities include desktop/VDI support, software deployment, security hardening, asset lifecycle, and project participation.

Qualifications

• Degree or Diploma in Information Technology, Computer Engineering or Computer Science.
• Minimum five years in EUC, desktop engineering, or endpoint management.
• Hands-on experience with Windows desktops, Microsoft 365, and collaboration tools.

Responsibilities

• Provide admin and support for desktops, laptops, mobile devices, and VDI solutions.
• Support BAU operations for EUC platforms and services.
• Install, configure, test, deploy, and troubleshoot desktop hardware and software.
• Manage user profiles, devices, and endpoint connectivity issues.
• Support endpoint security, patching, deployment, and compliance.

Skills

End-User Computing

Desktop engineering

Endpoint management

Incident management

Education

Degree or Diploma in IT / Computer Science

Tools

Microsoft Windows

Microsoft 365 Apps

Intune

SCCM / ConfigMgr

Entra ID / Azure AD

Active Directory

Job description

Desktop Engineer (12-Month Contract) *Renewable

Role Overview

The Desktop Engineer will augment the End-User Computing (EUC) and Digital Workplace team in supporting IMDA's desktop computing environment, end-user devices, workplace productivity tools, and endpoint management platforms. The engineer will be responsible for delivering reliable and secure desktop services, supporting end-user computing operations, device lifecycle management, incident and service request fulfilment, endpoint security, software deployment, workplace transformation initiatives, and operational governance activities. The role will work closely with business users, vendors, project managers, and infrastructure teams to ensure the effective delivery ofworkplace technology services.

Scope of Services

End-User Computing (EUC) Operations

• - Provide administration and support for desktops, laptops, mobile devices, virtual desktops, and workplace collaboration solutions.
• - Support Business-as-Usual (BAU) operations for end-user computing platforms and services.
• - Perform installation, configuration, testing, deployment, and troubleshooting of desktop hardware and software.
• - Manage user profiles, workstation configurations, peripheral devices, docking stations, printers, and endpoint connectivity issues.
• - Support Microsoft Windows operating systems, Microsoft 365applications, Teams, Outlook, OneDrive, SharePoint, and related workplace solutions.

Incident Management and Service Support

• - Investigate, troubleshoot, and resolve Level 2 and Level 3desktop, endpoint, and workplace technology incidents.
• - Support service requests relating to device provisioning, software installation, user migration, hardware replacement, and account-related issues.
• - Conduct root cause analysis and implement corrective actions for recurring endpoint and workplace issues.
• - Coordinate with vendors, managed service providers, and infrastructure teams to resolve complex technical issues.
• - Support major incident management, service restoration activities, and post-incident reviews.

Endpoint Management and Security

• - Manage and support enterprise endpoint management platforms, endpoint protection solutions, and device compliance controls.
• - Support software packaging, application deployment, operating system patching, and endpoint configurations.
• - Perform vulnerability remediation and security hardening activities for end-user devices.
• - Support implementation and troubleshooting of security controls, including device encryption, multi-factor authentication, endpoint protection, application control, and device compliance policies.
• - Ensure compliance with organizational security policies, IM8requirements, and corporate governance standards.

Device Lifecycle Management

• - Support procurement, onboarding, deployment, refresh, redeployment, and decommissioning of end-user devices.
• - Maintain hardware and software asset inventories and associated lifecycle records.
• - Support technology refresh exercises and endpoint upgrades.
• - Coordinate warranty claims, hardware replacements, and vendor maintenance activities.
• - Prepare lifecycle and asset management reports for management review.

Workplace Transformation and Project Support

• - Support workplace transformation initiatives, device refresh programmes, and digital workplace projects.
• - Participate in planning, testing, deployment, migration, and implementation activities.
• - Support user acceptance testing, pilot activities, and production rollouts for new workplace technologies.
• - Coordinate with stakeholders, project managers, vendors, and service providers throughout project delivery.

User Engagement, Governance and Compliance

• - Engage business users to understand workplace technology requirements and service improvements.
• - Prepare technical documentation, work instructions, user guides, operational procedures, and knowledge articles.
• - Support audits, compliance reviews, and governance reporting activities.
• - Provide recommendations for service improvements, user experience enhancements, and operational efficiencies.
• - Maintain operational records, incident reports, service dashboards, and management updates.

Qualifications, Skills and Experience

• - Degree or Diploma in Information Technology, Computer Engineering, Computer Science, or a related discipline.
• - Minimum five (5) years of relevant IT experience in End-User Computing (EUC), desktop engineering, workplace technology support, or endpoint management.
• - Strong hands-on experience supporting Microsoft Windows desktop and laptop environments.
• - Experience supporting Microsoft 365 applications, Teams, Outlook, OneDrive, SharePoint and collaboration platforms.
• - Experience with endpoint management platforms such as Microsoft Intune, Microsoft Endpoint Configuration Manager (SCCM), Microsoft Entra ID, Active Directory, or equivalent solutions.
• - Experience supporting software deployment, OS deployment, p