Immediate - IT Helpdesk - 12 hours shift / Office hours shift

AlpSoft Technologies Pte Ltd; Singapore; On-site; SGD 22,000 - 36,000; Full time

Job summary

AlpSoft Technologies Pte Ltd in Singapore invites applications for an IT Support role responsible for responsive incident handling and account/service access tasks. This position requires handling calls, emails, webchat, and monitoring systems to ensure timely resolutions.

The ideal candidate holds a high school diploma, has basic IT support knowledge, and is willing to work a 12-hour rotating shift. Training and onboarding will be provided, with opportunities to grow within the service desk

Qualifications

• High school diploma or equivalent.
• Experience / knowledge in IT support is a major plus.
• 12-hour rotating shift.

Responsibilities

• Respond to enquiries/incidents/requests/alerts via call, email, webchat, EUP, IVR, and monitoring consoles.
• 1st level troubleshooting of Workplace, Server, Network, MS 365, SASE, and POS systems.
• Security event monitoring.
• Server and network availability/performance monitoring.
• Password reset/unlock.
• Log and route cases to higher tier or Resolver Teams.
• Record and manage all transactions/cases in the Service Management System.
• Broadcast notifications to relevant parties.
• Provide timely status updates and follow-ups until closure within SLA.
• Ensure daily tasks follow SOP.

Skills

IT support

Education

High school diploma or equivalent

Job description

Job Descriptions:

• Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)

1. 1st level troubleshooting of in supported systems i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale

2. Security event monitoring

3. Server and network availability and performance monitoring

4. Password reset and unlock

5. Perform log & route [to higher tier or Resolver Team(s)]

   • Record and manage all transactions/ cases in Service Management System
   • Broadcast notifications to the relevant parties
   • Provide timely status update, follow up on cases escalated until closure within the service level agreement.
   • Ensure daily tasks are executed according to the Standard Operation Procedure

Job Requirements:

• High school diploma or equivalent

• Experience / Knowledge in IT support will be a Major plus

• 12 hours rotating shift

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.By applying for this role, you consent toAlpsoft Technologies’s PDPA ande2i’s PDPA.