IT Concierge Engineer — Frontline Tech Support

NCS; Singapore; On-site; SGD 50,000 - 84,000; Full time

Job summary

NCS is a leading technology services firm with a presence across the Asia Pacific region. We are seeking an IT Concierge Engineer to provide frontline IT support, handle requests, and perform basic troubleshooting in Singapore and APAC contexts.

The role involves setting up workstations, onboarding/offboarding assets, keeping accurate records, and contributing to knowledge bases while collaborating with IT teams across applications, infrastructure, and cyber domains.

Qualifications

• Minimum 1 year of experience in Service Management Centre.
• Proficiency in Windows 10/11, Microsoft 365, Active Directory.
• Experience with ticketing systems; enterprise or government environments are a plus.

Responsibilities

• Provide front-line IT support and assistance to end-users in a professional, courteous manner.
• Handle walk-in requests, phone calls and digital service requests efficiently.
• Perform basic troubleshooting for hardware, software, and connectivity issues.
• Coordinate with technical teams for complex issues requiring escalation.
• Set up and configure workstations, laptops, mobile devices and peripherals.
• Support meeting room technology setup and troubleshooting.
• Track and manage IT equipment loans, returns and inventory.
• Ensure proper documentation of all service requests and resolutions.

Tools

Windows 10/11

Microsoft 365

Active Directory

Ticketing system

Job description

NCS is a leading technology services firm with a presence across the Asia Pacific region. We are seeking an IT Concierge Engineer to provide frontline IT support, handle requests, and perform basic troubleshooting in Singapore and APAC contexts.

The role involves setting up workstations, onboarding/offboarding assets, keeping accurate records, and contributing to knowledge bases while collaborating with IT teams across applications, infrastructure, and cyber domains.