IT Assistant Manager

Apex Harmony Lodge; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A specialized nursing home located in Singapore is looking for a proactive IT (Assistant) Manager to enhance ICT operations and champion digital transformation initiatives. The ideal candidate should have a degree or diploma in IT or related fields, with 3-5 years of experience in ICT, infrastructure, or cybersecurity. Responsibilities include overseeing operational ICT tasks, supporting digitalization projects, coordinating vendor interactions, and ensuring compliance with cybersecurity standards. This role is essential for driving efficiency and innovation in the organization's digital landscape.

Qualifications

• Minimum 3-5 years of ICT experience, including experience in infrastructure, applications or cybersecurity.
• Hands-on, resourceful and able to troubleshoot and resolve issues quickly and independently.
• Good understanding of PDPA and ICT governance.

Responsibilities

• Support or oversee ICT operations including infrastructure and cybersecurity.
• Drive and support the implementation of the Lodge's Digitalization Strategic Plan.
• Assist with identifying and applying for relevant technology grants.
• Coordinate with vendors to uphold service standards.

Skills

Troubleshooting

Communication

Analytical thinking

Stakeholder management

Cybersecurity practices

Data management

UX/UI design

Education

Degree or Diploma in IT, Computer Science or related field

Job description

About Apex Harmony Lodge

Founded in 1999, Apex Harmony Lodge (The Lodge) is a 210-bed nursing home dedicated to providing specialized and person-centered care for individuals living with dementia. We strive to be a leader in dementia care, setting benchmarks in clinical excellence, workforce capability building, and system innovation.

About the Role

We are seeking a proactive, hands-on and solutions-driven IT (Assistant) Manager to support and strengthen ICT operations and drive The Lodge’s digital transformation initiatives.

Key Responsibilities

ICT Operations & Infrastructure

• Support or oversee ICT operations including infrastructure, hardware, applications, networks, cybersecurity, end-user support and vendor coordination.
• Ensure high system availability, performance, resilience and proper asset/lifecycle management.
• Support and strengthen cybersecurity measures, PDPA compliance, disaster recovery and business continuity readiness.
• Perform system-related administrative activities such as user access management, folder management and documentation.

Digitalization & Projects

• Drive and support the implementation of the Lodge’s Digitalization Strategic Plan (DSP).
• Assist in managing ICT and digitalization projects, which includes guiding users to provide requirements gathering, vendor management, testing and rollout.
• Review and streamline workflows, processes and data structures to enhance efficiency and user experience.
• Provide data or facilitate extraction of data to support decision making.

Governance & Grants

• Support ICT governance documentation, audit requirements and compliance standards.
• Assist with identifying and applying for relevant technology grants.

Team & Vendor Collaboration

• Coordinate with vendors proactively to uphold service standards.
• Facilitate knowledge transfer within ICT Team and ongoing improvement of digital fluency for all staff.

Requirements

• Degree or Diploma in IT, Computer Science or related field.
• Minimum 3-5 years of ICT experience, including experience in infrastructure, applications or cybersecurity and readiness to take on broader responsibilities.
• Hands-on, resourceful and able to troubleshoot and resolve issues quickly and independently.
• Strong ability to identify, extract user needs and translate into technical specifications.
• Strong communication, analytical thinking and stakeholder management skills.
• Good understanding of PDPA, cybersecurity practices and ICT governance.
• Experience in IT projects project management, digitalisation initiatives, data management, UX/UI design is an advantage.