IT Analyst - Dynamics 365 BC / ERP Support - Hougang - Up to $3.8k - 5 days - JL99

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 31,000 - 42,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. in Hougang, Singapore seeks an IT Analyst to deliver first- and second-line IT support, focusing on Microsoft Dynamics 365 Business Central and ERP workflows.

You will strengthen system understanding, assist in requirement analysis, and coordinate with vendors on integrations, security, and documentation while supporting IT projects and UAT.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, Business Information Systems or a related discipline.
• Experience in IT support, application support or IT operations.
• Good working knowledge of Microsoft Dynamics 365 Business Central.
• Good understanding of ERP systems and business processes.
• Understanding of key business processes such as purchasing, sales, inventory, finance and approval workflows.
• Ability to understand end-to-end business workflows and how they are supported by IT systems.
• Basic knowledge of APIs, web services and system integrations.
• Experience with Microsoft Windows, Microsoft 365 and Active Directory/Entra ID.

Responsibilities

• Provide first- and second-level IT support to users, including troubleshooting hardware, software, network and application issues.
• Provide application support for Microsoft Dynamics 365 Business Central and other key business systems.
• Develop understanding of Business Central and the organisation's processes and workflows.
• Understand core business processes such as purchasing, sales, inventory, finance and approvals.
• Assist users with Business Central access-related issues and resolutions.
• Assist in analysing business requirements and translating them into IT solutions.
• Support APIs, web services and integrations between Business Central and other apps.
• Monitor and troubleshoot system and integration issues; coordinate with vendors.
• Manage user accounts, access rights, roles and permissions for Business Central and other apps.
• Support IT security, compliance and user access reviews.
• Manage IT incidents and coordinate resolution with internal teams and vendors.
• Liaise with IT vendors and consultants on technical and application issues.
• Maintain IT and Business Central documentation.
• Participate in IT projects, testing and UAT.
• Identify opportunities to improve IT processes and workflows.
• Support digitalisation, automation and IT improvement initiatives.

Skills

IT support

Application support

Dynamics 365 BC

ERP systems

Active Directory

Microsoft 365

REST APIs

Entra ID

Education

Bachelors/Diploma IT/CS

Tools

Active Directory

Microsoft 365

Entra ID

REST APIs

Job description

• Position: IT Analyst
• Location: Hougang
• Working Days: Monday - Friday
• Working hours : 8:30am -5:30pm
• Salary : $2800 - $3800

Responsibilities

• Provide first- and second-level IT support to users, including troubleshooting hardware, software, network and application issues.
• Provide application support for key business systems, particularly Microsoft Dynamics 365 Business Central.
• Develop and maintain a good understanding of Business Central and the organisation's business processes and workflows.
• Understand key business processes, including purchasing, sales, inventory, finance and approval workflows.
• Support users in resolving Business Central application and access-related issues.
• Assist in analysing business requirements and translating them into suitable IT or system solutions.
• Support APIs, web services and system integrations between Business Central and other business applications.
• Monitor and troubleshoot system and integration issues, and coordinate with vendors or consultants where required.
• Manage user accounts, access rights, roles and permissions for Business Central and other business applications.
• Support IT security, compliance and user access reviews.
• Manage IT incidents, perform initial troubleshooting and coordinate issue resolution with internal teams and external vendors.
• Liaise with IT vendors, Business Central consultants and service providers on technical and application issues.
• Maintain IT, application, system integration and Business Central documentation.
• Participate in IT projects, system enhancements, testing and User Acceptance Testing (UAT).
• Identify opportunities to improve IT processes, business workflows and system efficiency.
• Support digitalisation, automation and other IT improvement initiatives.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Business Information Systems or a related discipline.
• Experience in IT support, application support or IT operations.
• Good working knowledge of Microsoft Dynamics 365 Business Central.
• Good understanding of ERP systems and business processes.
• Understanding of key business processes such as purchasing, sales, inventory, finance and approval workflows.
• Ability to understand end-to-end business workflows and how they are supported by IT systems.
• Basic knowledge of APIs, web services and system integrations.
• Experience with Microsoft Windows, Microsoft 365 and Active Directory/Entra ID.