IT Analyst, Information Technology

citicclsa; Singapore; Presencial; SGD 42.000 - 64.000; Jornada completa

Descripción de la vacante

citicclsa is seeking a hands-on IT Support Specialist in Singapore to provide L1/L2 end-user support for desktop and mobile devices, and to help maintain secure, compliant end-user computing across the office.

The role covers Windows operating systems, software and hardware troubleshooting, Zoom support, asset inventory, backup and patch management, and data centre rack/server activities. Flexibility for standby after hours is required. Strong English communication is essential.

Formación

• Bachelor's degree or above in Information Technology or related field.
• Minimum 3 years of IT platforms and system support experience.
• Experience across mobile/workspace, Windows desktop, network connectivity.
• Experience in data centre management is desirable.
• Strong end-user focus and can-do attitude.
• Excellent written and spoken English and communication skills.

Responsabilidades

• Provide L1/L2 end-user support for desktop and mobile hardware.
• Support Zoom meetings and collaboration tools.
• Assist IT Manager with daily operations: backup tape management and patch deployment.
• Install, support and troubleshoot Windows operating systems.
• Maintain software and hardware inventory with up-to-date documentation.
• Ensure security and compliance in end-user computing.
• Support internally developed and vendor applications (e.g., Bloomberg/IRESS).
• Participate in data centre activities: rack/server setup and vendor coordination.
• Rack and stack data centre equipment and cabling.
• Standby on weekends for data centre issues.

Conocimientos

L1/L2 end-user support

Desktop troubleshooting

Windows OS

Network connectivity

Datacentre management

Server setup

Backup tape management

Patch deployment

AV updates

Zoom support

End-user onboarding/offboarding

Standby after hours

Educación

Bachelor's degree in Information Technology or related field

Herramientas

Bloomberg/IRESS

Descripción del empleo

Key Area of Responsibilities

• Provide hands on infrastructure, PC & end user support.
• L1/L2 end user coverage for standard desktop/user applications, desktop/mobile hardware troubleshooting and break fix, Zoom video conference support, user on/off-boarding arrangement, IP phone support, etc.
• Assisting IT Manager with daily IT operations (backup tape management, patch deployments, AV updates, start of day checks.)
• Install, support & troubleshoot Microsoft Operating systems and products
• Software & hardware Inventory management and ensure documentation is kept up to date.
• Ensure security and compliance in the end user computing space.
• Assist in 1st Level support of internally developed and vendor provided business applications. Bloomberg/IRESS, Internal trading applications/CRM Tools.
• Datacentre (DC) project activities like network, server setup in racks, troubleshooting and escort & assists vendors in DC.
• Rack & Stack of Data Center equipment.
• Datacentre inventory management including cabling, patching, and standby support on weekends. Logging vendor cases, arranging clearance to DC.

Requirements

• At least Bachelor's Degree or above in Information Technology or related discipline
• Minimum 3 years of experience inIT platforms and system support in relevant areas across mobile and workspace, Windows desktop, network connectivity, voice technologies and datacentre management is desirable
• A strong end user focus and can-do attitude
• Great communication and strong interpersonal skills
• The flexibility to deal with conflicting and ever-changing priorities
• Proven ability to work under pressureExperience in providing face to face and remote Support for internal/external applications
• Good command of written and spoken English due to need to liaise with various stakeholders
• Analytically minded, logical problem solver who is able to think outside the square
• Able to work autonomously as well as part of a small team
• Open to be on Standby after office hours for Datacenter issues